Rebecca Souter
Guelph,ON
Summary
Motivated student with a strong background in various pharmacy settings working as a registered healthcare professional. Passionate about applying academic knowledge, and eager to gain hands-on experience through a volunteer position.
Overview
7
7
years of professional experience
Work History
Registered Pharmacy Technician
Express Scripts Canada Pharmacy
Mississauga, Ontario
10.2018 - 01.2021
- Entered and adjudicated prescriptions using Kroll software, ensuring accuracy and compliance with patient-specific details and insurance requirements.
- Packaged prescriptions, including blister packs and compliance packages, to ensure accurate medication distribution for patients.
- Answered phones, assisted customers with prescription inquiries, and resolved issues promptly.
- Performed independent double checks on prescriptions for accuracy, ensuring all information met regulatory and safety standards before dispensing.
- Developed and maintained standard practice materials and training documents, and conducted on-site training and onboarding for new employees to ensure adherence to protocols and operational procedures.
- Delivered national training sessions for updated systems and standards of practice.
- Provided floor support to assistants and technicians, troubleshooting issues, and ensuring a smooth workflow in daily operations.
- Conducted regular inventory counts on-site and supported national inventory counts, ensuring accuracy and proper management of pharmaceutical stock.
- Handled escalated customer cases, resolving issues related to prescriptions or services with professionalism and care.
- Audited and corrected claims with various adjudicators to ensure accurate billing and reimbursement.
- Assisted the finance department with month-end and year-end discrepancies, collaborating to ensure accuracy in the pharmacy department's financial reporting.
- Collaborated with the team to create, implement, and optimize new processes, presenting improvements and positive outcomes to senior leadership to highlight the impact on operational efficiency.
Registered Pharmacy Technician
Queensmed Pharmacy
Mississauga, Ontario
04.2018 - 09.2018
- Collaborated closely with a multidisciplinary team of mental health professionals and social workers to support patients with their medication adherence, specifically focusing on compliance packaging.
- Prepared and provided weekly compliance packages for patients enrolled in the Clozaril Clinic, ensuring timely and accurate medication administration for mental health treatment.
- Managed pharmacy inventory, including ordering, stocking, and ensuring the availability of medications necessary for patient care.
- Entered prescriptions accurately using Kroll software, ensuring all patient information and medication details were correctly inputted.
- Processed billing and adjudicated insurance claims through Kroll, resolving any discrepancies or issues in a timely manner to ensure smooth pharmacy operations.
Registered Pharmacy Technician
The Hospital for Sick Children
Toronto, Ontario
04.2017 - 03.2018
- Tasks as listed below.
- Performed independent double checks on oral medication stock and patient-specific doses, ensuring accuracy in medication, dosage, and packaging.
- Performed independent double checks on non-sterile compounded medications, ensuring all compounded doses met compounding specifications and quality standards.
- Managed narcotic medications in compliance with hospital safety protocols, ensuring proper handling and dispensing.
- Prepared and primed IV lines for patient administration by nurses, ensuring readiness for infusion.
- Operated an automatic tablet packager to blister-pack individual stock medications.
Pharmacy Technician Candidate
The Hospital for Sick Children
Toronto, Ontario
05.2016 - 04.2017
- Prepared and filled patient-specific and stock oral and IV doses, including first doses and cytotoxic medications, ensuring timely and accurate administration.
- Answered phone inquiries in the central pharmacy, resolving issues from nurses, doctors, and other healthcare professionals.
- Prepared and delivered patient-specific medication bins to wards, ensuring timely access to necessary medications.
- Compounded non-sterile suspensions, creams, and capsules, in accordance with pharmacy protocols.
- Restocked Omnicell automated systems and operating room medications to maintain medication availability.
- Utilized the Swisslog BoxPicker for efficient stocking and dispensing of medications.
Pharmacy Assistant
Orchardview Guardian Pharmacy
Grimsby, Ontario
09.2013 - 05.2016
- Greeted customers upon entering the pharmacy area and provided assistance when needed.
- Managed phone calls from patients inquiring about prescription refills or general questions.
- Entered and refilled prescriptions accurately using Kroll software.
- Processed prescription adjudications through insurance and resolved any billing errors or issues promptly.
- Filled and labeled prescriptions, ensuring compliance with pharmacy standards, and assisted with compliance packaging to support adherence to prescribed medication regimens.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Managed pharmacy inventory, ordering medications, receiving and stocking supplies, tracking expiration dates, and preparing returns for expired products through McKesson Software.
Education
Diploma - Pharmacy Technician
Niagara College
Welland, ON05-2016
Bachelor of Arts - Family Studies And Human Development
University of Guelph
Guelph, ONSkills
- Teamwork and collaboration
- Operations support
- Organizational skills
- Friendly, positive attitude
- Problem resolution
- Workflow optimization
- Confidentiality and HIPAA
- Communication
References
- Available upon request
Timeline
Registered Pharmacy Technician
Express Scripts Canada Pharmacy
10.2018 - 01.2021
Registered Pharmacy Technician
Queensmed Pharmacy
04.2018 - 09.2018
Registered Pharmacy Technician
The Hospital for Sick Children
04.2017 - 03.2018
Pharmacy Technician Candidate
The Hospital for Sick Children
05.2016 - 04.2017
Pharmacy Assistant
Orchardview Guardian Pharmacy
09.2013 - 05.2016
Diploma - Pharmacy Technician
Niagara College
Bachelor of Arts - Family Studies And Human Development
University of Guelph
Similar Profiles
Janki GajjarJanki Gajjar
Pharmacy Assistant - Rx Management at Express Scripts Canada PharmacyPharmacy Assistant - Rx Management at Express Scripts Canada Pharmacy
Mina IbrahimMina Ibrahim
Pharmacy Assistant at Express Scripts Canada PharmacyPharmacy Assistant at Express Scripts Canada Pharmacy
Nicole CareyNicole Carey
Customer Service Representative Agent at BroadPath DOD Pharmacy Express Scripts PharmacyCustomer Service Representative Agent at BroadPath DOD Pharmacy Express Scripts Pharmacy