Janki Gajjar
Brampton
Summary
A results-driven and hands-on Pharmacy Assistant with more than 3 years of experience in pharmacy operations, prescription adjudication, and team leadership. Adept at managing complex workflows, fostering strong team collaboration, and ensuring compliance with regulatory standards. Seeking to contribute my leadership and pharmacy expertise to the role of Pharmacy Supervisor - Rx Management at Express Scripts Canada.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant - Rx Management
Express Scripts Canada Pharmacy
03.2024 - Current
- Work alongside Rx Management team to perform day-to-day tasks, assigned by the supervisor such as various cases, prescription entry, adjudication, and exceptions with high precision while complying with requests from pharmacists and other teams
- Ensure every patient's concerns are addressed and resolved with utmost care
- Actioned prescription data entry, adjudication, and invoicing, while ensuring efficient and accurate workflows
- Assisted team members by offering troubleshooting support and sharing expertise to overcome obstacles in task execution, contributing to overall team efficiency and success
- Process prescriptions precisely, coordinate with healthcare providers, and manage patient records while ensuring compliance with pharmacy regulations
- Helped identify process improvements and implement solutions to streamline prescription processing
- Perform detailed and organized record-keeping while addressing patient' S concerns or requests
- Partner with pharmacists to resolve complex prescription cases, providing technical support and ensuring accurate Patient record Management
- Took over responsibilities for the Rx Management team during absence of supervisor
- Help perform analysis such as End-Of-Day reporting and Open SO reporting.
Pharmacy Assistant
Med Rose Pharmacy
12.2021 - 02.2024
- Collaborated with other pharmacies to resolve product expiration issues
- Conducted accurate medication stocking, labelling, and inventory management
- Executed pharmacy operational activities with a focus on accuracy, efficiency, and service quality
- Addressed customer and healthcare provider inquiries over the phone
- Assisted in clearing problematic prescriptions and addressed customer questions to enhance pharmacy efficiency
- Consulted with insurance company representatives for claims processing and payment reconciliation
- Monitored medication stock ordering for streamlined inventory management
- Successfully resolved third-party billing, computer system, and customer service issues
- Managed opening and closing duties for the pharmacy
- Regularly completed blister pack intake through completion of FOD and patient profile setup
- Demonstrated proficiency in assembling blister packs for various medications, including prescription and over-the-counter drugs
Education
Post Graduate Diploma - Artificial Intelligence and Machine Learning
Lambton College
09-2022
Bachelor's of Engineering - Computer Engineering
Vishwakarma Government Engineering College
08-2020
Skills
- Pharmacy Operations: Advanced knowledge of presription adjudication, data entry, billing, and reimbursement
- Team Leadership: Proven ability to lead and motivate teams, driving performance and resolving conflicts
- Process Improvement: Experience in identifying inefficiencies and implementing process enhancements to optimize operations
- Compliance Management: In-depth understanding of Federal, Provincial, and corporate pharmacy regulations
- Advanced Software Skills: Proficient in Kroll, Microsoft Office (Excel), and other pharmacy-related software
- Customer Service Excellence: Focus on delivering superior patient care and customer satisfaction
Languages
English
Native or Bilingual
Timeline
Pharmacy Assistant - Rx Management
Express Scripts Canada Pharmacy
03.2024 - Current
Pharmacy Assistant
Med Rose Pharmacy
12.2021 - 02.2024
Post Graduate Diploma - Artificial Intelligence and Machine Learning
Lambton College
Bachelor's of Engineering - Computer Engineering
Vishwakarma Government Engineering College
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