Rebecca MacPherson
Salmon Arm,BC
Summary
Enthusiastic about transitioning from education to new opportunities, leveraging strong communication skills and extensive customer service experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Education Assistant
School District 83
Salmon Arm, BC
09.2022 - Current
- Reinforced social skills development through behavior modeling and specialized techniques.
- Monitored students in classrooms and communal areas to enforce rules and promote inclusion.
- Provided on-call support across schools for students in kindergarten through grade 12.
- Supported individual and small group learning to enhance understanding of key concepts.
- Collaborated one-on-one with students with complex needs to tailor educational approaches.
- Collaborated with educational staff to develop individualized education plans.
- Implemented behavioral management strategies to promote positive classroom behavior.
- Participated in professional development opportunities to stay current on best practices in education.
Certified Education Assistant
Splatsin Band-Shihiya School
Salmon Arm, BC
10.2015 - 06.2022
- Supporting students learning objective through personalized and small group assistance, taught Read Well and Saxon math programs.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.
- Graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Support Worker
Baptist Preschool
Prince Rupert, Canada
09.2012 - 06.2013
- One on one support to encourage inclusive play, supported in small groups with speech therapist.
- Assisted with daily schedule and routines, participating in all activities.
- Worked closely with families to support children and reinforce structure and routine.
Catering,Customer Service Representative, Terminal
BC Ferries
Prince Rupert, British Columbia
05.1999 - 09.2011
- Resolved customer inquiries and issues to enhance service experience promptly.
- Facilitated efficient loading and unloading of foot and vehicle passengers.
- Coordinated bookings for commercial vehicles and passenger services during two-week assignments.
- Served as catering attendant aboard ship for two-week shifts while residing onboard.
Customer Service Representative
City West
Prince Rupert, British Columbia
09.2008 - 01.2009
- Resolved customer inquiries and issues to improve service quality.
- Maintained accurate records of customer interactions for future reference.
- Processed payments to ensure timely billing and account management.
- Assisted in activating cable and cellular services for new customers.
- Guided customers in selecting appropriate cable, internet, and mobile plans.
- Facilitated payment processing on accounts for seamless transactions.
Education
Education Assistant Certificate - Salmon Arm
Okanagan college
Salmon Arm12.2014
high school diploma - prince rupert, bc
Charles Hays Secondary
prince rupert, bc06.1994
Skills
- Communication skills
- Relationship management
- Behavior management
- Problem solving
- Individualized education plans
- Social skills development
- Conflict resolution
- Customer engagement
- Critical thinking
- Team collaboration
Certification
- Dr Ross Greene 3-day (15 hr.) Advance Training Workshop Collaborative & Initiative-taking Solutions (CPS) model.
- Non-Violent Crisis Intervention
- POPARD Certificate
Affiliations
- enjoy the enjoy spending time with family and friends doing outdoor activities with family and friends
References
References available upon request.
Timeline
Certified Education Assistant
School District 83
09.2022 - Current
Certified Education Assistant
Splatsin Band-Shihiya School
10.2015 - 06.2022
Support Worker
Baptist Preschool
09.2012 - 06.2013
Customer Service Representative
City West
09.2008 - 01.2009
Catering,Customer Service Representative, Terminal
BC Ferries
05.1999 - 09.2011
Education Assistant Certificate - Salmon Arm
Okanagan college
high school diploma - prince rupert, bc
Charles Hays Secondary
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