Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebecca Luong

Calgary,AB

Overview

14
14
years of professional experience
1
1
Certification

Work History

Receptionist

EFW Radiology
08.2022 - Current
  • Welcomes patients and visitors to EFW clinic locations in a compassionate and caring manner.
  • Completes the patient registration process.
  • Responds in person or over the phone to patient inquiries or questions to ensure that all communication is professional and respectful.
  • Schedules follow-up appointments as required.
  • Manages the workflow of the front end process, ensure that technical staff is informed of patient arrivals, other scheduling and service delivery components.
  • Retrieves patient records.
  • Adheres to all privacy policies and procedures as they relate to EFW, our patients and our employees.
  • Demonstrates EFW values of Compassion, Trust, and Meaning in the workplace.

Practicum Student

Forest Lawn Medical Clinic
04.2022 - 07.2022
  • Greet patients and collect their personal information
  • Answer phone calls and respond to emails
  • Schedule and confirm appointments
  • Validate patients' payment methods and medical aid coverage
  • Leading patients to exam rooms.

Server

Thai Brothers Ltd.
06.2010 - Current
  • Welcomed guests with personable attitude
  • Provided exceptional service to high volume of daily customers
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Implemented sanitary food handling, holding and service protocols
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Medical Office Assistant and Unit Clerk Diploma -

ABM College
Calgary, AB
07.2022

Skills

  • Proficient in Microsoft and EMR Systems
  • Well-organized and strong attention to detail
  • Maintain an environment of confidentiality and privacy
  • Knowledge of medical terminology and procedures

Certification

CPR and First Aid Certified

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Receptionist

EFW Radiology
08.2022 - Current

Practicum Student

Forest Lawn Medical Clinic
04.2022 - 07.2022

Server

Thai Brothers Ltd.
06.2010 - Current

Medical Office Assistant and Unit Clerk Diploma -

ABM College

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Rebecca Luong