Payton Marchant
Calgary
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at EFW Radiology. Proven ability to enhance patient experiences and streamline operations through critical thinking and effective communication. Committed team player with a track record of fostering positive relationships and achieving successful outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinic Receptionist
EFW Radiology
12.2024 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
Orthodontic Administrative Assistant
Vincelli Orthodontics
06.2022 - 12.2024
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Ensured accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection processes.
- Encouraged new patient growth through positive word-of-mouth referrals generated from consistently delivering exceptional customer service experiences at every touchpoint within the practice.
- Contributed to successful treatment outcomes by providing attentive chairside support during orthodontic procedures as needed.
- Supported Orthodontist''s effectiveness by promptly preparing treatment rooms, sterilizing instruments, and setting up equipment.
Sales Associate
Below The Belt
08.2018 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Expo Runner
Kinjo Sushi & Grill
01.2020 - 07.2020
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Served food at proper temperature to meet safety standards.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Education
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06-2017
Skills
- Customer service
- Critical thinking
- Team player mentality
- Welcoming demeanor
- Strong work ethic
Languages
English
Full Professional
Certification
Pro Serve Certification
Timeline
Clinic Receptionist
EFW Radiology
12.2024 - Current
Orthodontic Administrative Assistant
Vincelli Orthodontics
06.2022 - 12.2024
Expo Runner
Kinjo Sushi & Grill
01.2020 - 07.2020
Sales Associate
Below The Belt
08.2018 - 07.2022
High School Diploma -
Bishop O'Byrne High School
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