Audrey Cheng
London,ON
Summary
Possess strong communications skills with excellent customer services experiences; fluent in English, Cantonese and Mandarin Certified in Concussion Management, Infectious Control, First Aid and CPR Training Certified in STOP THE BLEED course Strong scientific background in laboratory skills and techniques Excellent interpersonal skills and adaptable to various team based environments or independent environments
Offering strong foundation in scientific principles and readiness to learn and grow in laboratory setting. Produces accurate data collection and meticulous record-keeping, with focus on laboratory safety and protocols.
Relevant Laboratory Courses:
Biology 2290G
Organic Chemistry 2213A
Overview
6
6
years of professional experience
Work History
Clinic Receptionist
Markham Stouffville Cardiology Associates
05.2024 - 09.2024
- Handled incoming phone calls from patients and accommodating patient concerns and needs
- Maintained and ensured confidentiality of patient records and files
- Successfully conveyed information and facilitated communication between patients and staff members who faced language barriers
- Provided assistance and information to patients regarding clinic policies, procedures and services
- Managed appointment calendars of the day and future appointment bookings ensuring an efficient flow throughout the day
- Prepared and cleaned exam rooms after each appointment maintaining a clean and safe environment for patients
Sales Associate
Claw Me Baby
05.2023 - 12.2023
- Promoted and marketed special events to attract and appeal to customers
- Managed and maintained inventory levels for prizes and supplies, ordering new items as needed
- Provided a friendly and safe environment for customers
- Addressed any customer complaints with patience and a positive attitude
- Approached and greeted customers with any questions or concerns in regards to the rules of the games
- Handled money and currency efficiently and precisely, ensuring appropriate amount of change is provided and accurate transactions
Sales Associate
Ichiban Living
04.2023 - 06.2023
- Stocked shelves and inventory that needed to be replenished regularly
- Greeted and assisted customers with positive attitude and patience
- Managed and handled cash register during busy work hours
- Ensured a safe and welcoming environment for customers to shop in
Pharmacy Assistant (Co-op Student)
Shoppers Drug Mart Markville Mall
09.2020 - 01.2021
- Processed prescription pick-ups and drop offs with high accuracy and low errors
- Operated register to perform cash and credit sales
- Filled and dispensed prescriptions efficiently and with caution
- Organized and stocked inventory on a daily basis, maintaining records
- Assisted customers with questions and concerns with high-quality customer service
Optometry Clinic Assistant
Dr. Albert S.Y.Ng and Associates Optometrist
02.2019 - 05.2019
- Organized and con-filed patient records, respecting confidentiality
- Booked and cancelled appointments for patients with efficiency and no disorder
- Addressed general questions and concerns from customers with patience and positivity
- Stocked and maintained unit instrument and supply stock with high-degree of efficiency
Education
Majoring in Biology And Minoring in Psychology
The University of Western Ontario
London, ON04-2026
Health and Wellness
Pierre Elliot Trudeau High School
06.2022
Skills
Time Management
Customer/Client Relations
Data Entry
Laboratory Techniques and Skills
Administrative Support
Teamwork and Collaboration
Customer Service
LANGUAGES
English
Native or Bilingual
Mandarin
Professional Working
Chinese (Cantonese)
Native or Bilingual
Accomplishments
OBA Music Festival 2019 - Silver Plus Award
Music Fest 2019 - Gold Award
Certified in STOP THE BLEED
Certified in Concussion Management and Infectious Control
Timeline
Clinic Receptionist
Markham Stouffville Cardiology Associates
05.2024 - 09.2024
Sales Associate
Claw Me Baby
05.2023 - 12.2023
Sales Associate
Ichiban Living
04.2023 - 06.2023
Pharmacy Assistant (Co-op Student)
Shoppers Drug Mart Markville Mall
09.2020 - 01.2021
Optometry Clinic Assistant
Dr. Albert S.Y.Ng and Associates Optometrist
02.2019 - 05.2019
Health and Wellness
Pierre Elliot Trudeau High School
Majoring in Biology And Minoring in Psychology
The University of Western Ontario
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