Summary
Overview
Work History
Education
Languages
Timeline
Generic

Razelle Manzano

Markham,ON

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

23
23
years of professional experience

Work History

Customer Service Representative - IKEA US

Teleperformance
10.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Live-Out Nanny

Timothy And Mariam Ragheb
02.2021 - 01.2023
  • Played games, worked on puzzles, and read books to young children.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Live-In Caregiver

Arig Baig
04.2020 - 01.2021
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.

Live-In Nanny

Marie Joy Duyan And Ronaldo Aquino
03.2019 - 01.2020
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability

Benefits Admin Specialist

CONDUENT INC.
03.2009 - 03.2019
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • I have attended training programs to deepen my professional skillset and assisted in training fellow associates on existing and new training programs.

CUSTOMER SERVICE REPRESENTATIVE

TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC
10.2005 - 02.2009
  • Best Western
  • General Reservation, AAA and International Reservation Agent

Interim Team Leader

Best Buy
  • Promoted as an Interim TL during December 2006 seasonal ramp for Voice and was assigned in Teletech Cainta Site.

Customer Service Representative, MARKETING ASSISTANT

ABBOTT LABORATORIES PHILIPPINES
05.2004 - 06.2005

EXECUTIVE ASSISTANT

SYCIP, GORRES, VELAYO & CO, Young International
08.2000 - 02.2003
  • A Member Practice of Ernst

Education

Graduate Certificate - Caregiver

EVERBRIGHT INTERNATIONAL ACADEMY INC.
Cavite, Philippines
05.2013

Bachelor of Science - Business Administration, Marketing

DE LA SALLE UNIVERSITY
2000

High School Diploma -

ST. MARY MAGDALENE SCHOOL
1996

Languages

English
Native or Bilingual

Timeline

Customer Service Representative - IKEA US

Teleperformance
10.2023 - Current

Live-Out Nanny

Timothy And Mariam Ragheb
02.2021 - 01.2023

Live-In Caregiver

Arig Baig
04.2020 - 01.2021

Live-In Nanny

Marie Joy Duyan And Ronaldo Aquino
03.2019 - 01.2020

Benefits Admin Specialist

CONDUENT INC.
03.2009 - 03.2019

CUSTOMER SERVICE REPRESENTATIVE

TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC
10.2005 - 02.2009

Customer Service Representative, MARKETING ASSISTANT

ABBOTT LABORATORIES PHILIPPINES
05.2004 - 06.2005

EXECUTIVE ASSISTANT

SYCIP, GORRES, VELAYO & CO, Young International
08.2000 - 02.2003

Interim Team Leader

Best Buy

Graduate Certificate - Caregiver

EVERBRIGHT INTERNATIONAL ACADEMY INC.

Bachelor of Science - Business Administration, Marketing

DE LA SALLE UNIVERSITY

High School Diploma -

ST. MARY MAGDALENE SCHOOL

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