Razelle Hollingsbee

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Played games, worked on puzzles, and read books to young children.
• Prepared meals and snacks for children based on dietary guidelines.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Worked with parents to develop and implement discipline programs to promote positive behavior.

• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Monitored clients' overall health and well-being and noted significant changes.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Provided compassionate and patient-focused care to cultivate well-being.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Recorded status and duties completed in logbooks for management.

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Kept children's areas neat and clean.
• Assisted with housework such as laundry and cooking.
• Implemented daily routine to maintain structure and stability

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• I have attended training programs to deepen my professional skillset and assisted in training fellow associates on existing and new training programs.

Best Buy Campaign

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered prompt service to prioritize customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Cross-trained and provided backup support for organizational leadership.

Best Western Hotel - Campaign

• General Reservation, AAA and International Reservation Agent
• Promptly responded to inquiries and requests from prospective customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Established and managed relationships with external data providers and research vendors.
• Tracked key performance indicators to measure success of campaigns.
• Generated reports to support development and implementation of marketing plans.
• Created customized marketing materials to increase product awareness.
• Collaborated with cross-functional teams to develop and implement market research strategies.
• Proofread marketing collateral ahead of printing to eliminate errors.
• Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
• Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
• Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
• Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.

• A Member Practice of Ernst & Young International
• Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Handled confidential and sensitive information with discretion and tact.
• Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Updated and maintained confidential databases and records.
• Created and managed office systems to efficiently deal with documentation.
• Filed paperwork and organized computer-based information.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Answered high volume of phone calls and email inquiries.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.