Summary
Overview
Work History
Education
Skills
Timeline
Generic

Razelle Hollingsbee

Markham,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Customer Service Representative - IKEA US

Teleperformance
10.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Live-Out Nanny

Timothy And Mariam Ragheb
02.2021 - 01.2023
  • Played games, worked on puzzles, and read books to young children.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Live-In Caregiver

Arig Baig
04.2020 - 01.2021
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.

Live-In Nanny

Marie Joy Duyan And Ronaldo Aquino
03.2019 - 01.2020
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability

Benefits Admin Specialist

CONDUENT INC.
03.2009 - 03.2019
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • I have attended training programs to deepen my professional skillset and assisted in training fellow associates on existing and new training programs.

CUSTOMER SERVICE REPRESENTATIVE

TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC
10.2005 - 02.2009
  • Best Buy US Campaign

General customer service agent, Online Sales Rep ; Promoted as an Interim Team Leader during the seasonal ramp and was assign to another site

  • Best Western

General Reservation, AAA and International Reservation Agent

MARKETING ASSISTANT

ABBOTT LABORATORIES PHILIPPINES
05.2004 - 06.2005
  • Created customized marketing materials to increase product awareness.
  • Tracked key performance indicators to measure success of campaigns.
  • Established and managed relationships with external data providers and research vendors.
  • Generated reports to support development and implementation of marketing plans.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Managed campaigns for various clients that consistently exceeded sales goals.

EXECUTIVE ASSISTANT

SGV & Co
08.2000 - 02.2003
  • A Member Practice of Ernst & Young International
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Filed paperwork and organized computer-based information.
  • Coordinated events and worked on ad hoc projects.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.

Education

Graduate Certificate - Caregiver

EVERBRIGHT INTERNATIONAL ACADEMY INC.
05.2013

Bachelor of Science - Business Administration, Marketing

DE LA SALLE UNIVERSITY
2000

High School Diploma -

ST. MARY MAGDALENE SCHOOL
1996

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Follow-up skills
  • Multitasking Abilities
  • Call center experience
  • Microsoft Excel

Timeline

Customer Service Representative - IKEA US

Teleperformance
10.2023 - Current

Live-Out Nanny

Timothy And Mariam Ragheb
02.2021 - 01.2023

Live-In Caregiver

Arig Baig
04.2020 - 01.2021

Live-In Nanny

Marie Joy Duyan And Ronaldo Aquino
03.2019 - 01.2020

Benefits Admin Specialist

CONDUENT INC.
03.2009 - 03.2019

CUSTOMER SERVICE REPRESENTATIVE

TELETECH CUSTOMER CARE MANAGEMENT PHILS. INC
10.2005 - 02.2009

MARKETING ASSISTANT

ABBOTT LABORATORIES PHILIPPINES
05.2004 - 06.2005

EXECUTIVE ASSISTANT

SGV & Co
08.2000 - 02.2003

Bachelor of Science - Business Administration, Marketing

DE LA SALLE UNIVERSITY

High School Diploma -

ST. MARY MAGDALENE SCHOOL

Graduate Certificate - Caregiver

EVERBRIGHT INTERNATIONAL ACADEMY INC.
Razelle Hollingsbee