Ravneet Dhaliwal
Cambridge,ON
Summary
Detail-oriented leader with strong computer skills and proven experience in report writing, compliance monitoring, and conflict resolution. Skilled at working under pressure and ensuring enforcement of conditions with sound judgment. Communicates clearly with the National Monitoring Centre and across departments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Monitoring Officer
Murray’s Millwood Manor
Kitchener, ON
11.2023 - Current
- Performed administrative duties, including handling calls, booking transportation, and managing mail and emails
- Managed cash and tracked inventory of items running low, such as breathalyzer mouthpieces, office equipment, and maintenance supply
- Provided customer service assistance by performing reception duties and responding to public and/or internal inquiries
- Created detailed incident reports and maintained a logbook describing activities occurring at the facility
- Monitored seniors who are diagnosed with health issues and have a criminal history
- Monitored 22 surveillance cameras to identify suspicious activity and ensure safety
- Used problem-solving skills and communication skills to de-escalate situations between residents
- Skilled in computer applications, including Google Calendar, Atrium, and Microsoft Office
Administrative Assistant
The Kitchener Academy of Music
Kitchener, ON
05.2023 - 09.2023
- Facilitated the registration and scheduling of over five new students with accuracy and attention to detail
- Managed inventory and purchased adequate resources (trophies, lesson books, office supplies, etc)
- Assisted with staff hiring and contributing to the development of a competent workplace
- Capable of working well under pressure, skilled in finding teachers substitutes on short notice, ensuring minimal disruptions in the learning environment
- Utilized Microsoft Office, Zoom, and Plooto and internal databases such as My Music Staff
Postal Clerk (Winter Contract)
Canada Post
Cambridge, ON
11.2022 - 12.2022
- Exhibited organizational skills by arranging letters, packets, and parcels to the correct addresses
- Knowledgeable in operating various machinery/equipment (pallet jack, lift stacker, and processing machine)
- Developed functional self-management skills by completing monos before the loading trucks arrival
Field Marketing Representative
Brookstone Windows and Doors
Cambridge, ON
02.2021 - 01.2022
- Effectively communicated with potential customers to identify their needs, resulting in $5000 in new sales
- Confidently addressed inquires that homeowner had and instilled positive representation
- Demonstrated strong written communication skills in booking quotes from internal database via Sales Rabbit
- Able to walk throughout the day
Crew Member
McDonald’s
Bolton, ON
07.2018 - 02.2019
- Created a positive atmosphere for guests: greeted customers, took orders, and managed concerns
- Thrived in a fast-paced environment within a team
- Responsible for stocking and organizing products
- Performed cash and credit transaction at the front counter or drive thru
- Worked front counter, drive-thru and other areas.
Education
Bachelor - Crime and Intelligence Analysis
Seneca College
King City, ON01.2021
Diploma - Police Foundations
Seneca College
King City, ON01.2019
Skills
- Conflict Resolution and De-escalation
- Report Writing and Documentation
- Compliance Monitoring and Investigation
- Knowledge of Municipal Regulations
- Advanced Computer Skills (Microsoft Office, EyeInCloud)
- Effective Communication and Interpersonal Skills
- Time Management and Prioritization
- Collaboration with Law Enforcement and Monitoring Centres
- Attention to Detail and Problem-Solving
Languages
English
Native or Bilingual
Punjabi
Professional Working
Certification
- Standard First Aid & CPR-C – Valid for 3 Years
- Vulnerable Sector Check – Cleared and Up to Date
Timeline
Monitoring Officer
Murray’s Millwood Manor
11.2023 - Current
Administrative Assistant
The Kitchener Academy of Music
05.2023 - 09.2023
Postal Clerk (Winter Contract)
Canada Post
11.2022 - 12.2022
Field Marketing Representative
Brookstone Windows and Doors
02.2021 - 01.2022
Crew Member
McDonald’s
07.2018 - 02.2019
Bachelor - Crime and Intelligence Analysis
Seneca College
Diploma - Police Foundations
Seneca College