Katrina Gilbert

• Ensure the federal parolees are following the guidelines of their parole
• Monitor CTV cameras throughout the shift
• Ensure the federal parolees are signing in and out of the building
• Ensure the federal parolees are calling in by phone while on weekend passes
• Enforce the rules and regulations of the nursing home
• Respond to any emergency situation
• Maintain and update the logbook for CSC activity

• Greet and seat guests upon arrival.
• Detailed knowledge of the menu for recommendations.
• Know the specials for the night.
• Clear tables and reset tables after each shift.
• Assist guests with all that is required in a friendly manner.

• Help prepare event rooms before events.
• Ensure that guests are seated and orders are taken in your assigned section.
• Refill water glasses and pour wine throughout the event.
• Deliver the correct meals to the guests in order of service.
• Clean and organize the rooms after the events are finished.
• Maintain consumption reports of guests to ensure safety.
• Know the signs of intoxication and when to stop serving alcohol to a guest.
• Assist with proper setup and takedown of the bar once events are complete.
• Ensure safe transportation home for all guests.

• Enforce institution rules and supervise the activity of inmates.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Search for contraband or weapons.
• Ensuring the safety of staff and inmates in all situations.
• Be alert and ready to respond to all situations.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.

• Conduct patrols and ensure the safety procedures are in place and functioning.
• Respond to all situations.
• Write occurrence reports.
• Ensure vehicles adhere to parking regulations
• Ensure each vehicle as a valid parking pass that is clear and visible
• Skilled in handling any customer service concerns regarding ticket disputes

• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Improved resolution time with effective problem-solving for customer complaints.

• Assisted in the development of security protocols, contributing to a comprehensive safety plan for the facility.
• Improved emergency response times with efficient communication and coordination among team members.
• Managed access control systems, ensuring only authorized individuals entered restricted areas of the facility.
• Enhanced hospital security by conducting regular patrols and monitoring surveillance systems.
• Conducted thorough investigations into reported incidents, providing detailed reports for management review.
• Actively participated in drills simulating emergency scenarios aimed at improving overall preparedness and response capabilities.

• Checked fitting room stalls and sorted merchandise to racks.
• Cleaned and maintained fitting rooms regularly.
• Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
• Organized clothing and accessories that customers had returned to fitting room desk.
• Picked out correct sizes and colors according to each customer's specific interests.
• Reduced theft by limiting number of items that each customer took into fitting rooms.
• Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

● Set up phone accounts for families and friends with loved ones in prison whom they
wished to contact
● Often had to show empathy for the families after they received the first phone call
notifying their loved one was in prison

• Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
• Managed high-pressure situations calmly, ensuring timely assistance to callers during peak hours or emergency scenarios.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.