Summary
Overview
Work History
Education
PROFESSIONAL SUMMARY
SKILLS
Timeline
Generic

RAVI TEJA

Toronto,ON

Summary

Microsoft Dynamics CRM Developer with 9+ years of progressive experience in designing, developing, customizing, and integrating Dynamics 365 (CE/CRM) solutions. Demonstrated expertise in implementing business process automation, developing custom plugins and workflows, enhancing user interfaces with JavaScript, and leveraging Power Platform components. Experienced in collaborating with cross-functional teams and stakeholders to deliver scalable, efficient, and user-centric CRM solutions aligned with business requirements.

Overview

10
10
years of professional experience

Work History

Senior Dynamics CRM Developer

Clinvira
08.2022 - Current
  • Designed, developed, and deployed advanced custom plugins in C# for Dynamics 365 CE, implementing intricate business logic to optimize Sales and Customer Service workflows.
  • Engineered and fine-tuned custom workflow activities to automate multi-step approval processes, reducing manual effort and accelerating turnaround times.
  • Configured and customized Business Process Flows (BPFs) to standardize sales cycles and case resolution steps, ensuring data accuracy and process consistency.
  • Customized both system and bespoke entities—including forms, views, and field-level settings—to adapt to evolving business requirements.
  • Developed sophisticated JavaScript solutions for client-side form validations, conditional field behaviors, and enhanced UI responsiveness.
  • Integrated Dynamics 365 CE with third-party platforms using Azure Functions, Logic Apps, and RESTful APIs, enabling seamless real-time data exchange.
  • Designed and implemented Power Automate workflows for automated alerts, task assignments, SLA tracking, and document generation.
  • Created comprehensive SSRS and FetchXML-based reports to support performance analytics, sales forecasting, and KPI measurement.
  • Led the migration from Dynamics 2016 On-Premises to Dynamics 365 Online, ensuring solution compatibility, code optimization, and minimal service disruption.
  • Managed large-scale data migrations using KingswaySoft and SSIS, guaranteeing complete, accurate, and validated data transfer.
  • Configured role-based and field-level security models, as well as team-level access controls, in compliance with organizational policies.
  • Applied best practices in solution layering, Application Lifecycle Management (ALM), and version control with Azure DevOps to streamline deployments and facilitate rollbacks.
  • Partnered with QA teams to design and execute automated testing scripts, ensuring stable, regression-free releases.
  • Conducted requirement analysis, fit-gap assessments, and authored detailed technical design documents for CRM customizations.
  • Proactively monitored system performance, optimized queries, and implemented enhancements to improve Dynamics 365 scalability and reliability.

Microsoft Dynamics CRM Developer

PRA Health Sciences
04.2019 - 07.2022
  • Developed and deployed web resources using JavaScript, HTML, and CSS to enhance form usability, enable real-time validations, and deliver interactive UI components.
  • Designed and built custom SSRS and FetchXML-based reports to provide actionable insights on sales performance, lead conversion, and customer support metrics.
  • Created and implemented business rules for both server-side and client-side logic, ensuring data integrity without heavy reliance on custom code.
  • Collaborated closely with functional consultants to capture and refine requirements, translating them into effective Dynamics 365 CE customizations.
  • Configured robust role-based security, field-level permissions, and team-based access controls in compliance with client-specific data protection policies.
  • Established and maintained business unit hierarchies to streamline security, access control, and organizational reporting.
  • Designed and optimized custom workflows to automate lead assignment, case routing, and follow-up notifications.
  • Developed custom entities, relationships, and option sets to extend and tailor CRM capabilities for unique business needs.
  • Leveraged Azure DevOps for source control, branching strategies, and CI/CD pipeline automation to streamline solution deployment.
  • Performed bulk data imports, exports, and cleansing activities using Dynamics Data Management tools and Excel templates.
  • Optimized FetchXML queries and form scripts to improve system responsiveness and reduce load times.
  • Integrated Dynamics CRM with SharePoint for centralized document storage, management, and retrieval.
  • Delivered end-user training sessions and authored user manuals to support adoption of newly implemented CRM features.
  • Participated in UAT sessions with stakeholders, gathering feedback and applying refinements to improve solution usability and acceptance.

CRM Developer

Acalvio Technologies
12.2015 - 01.2019
  • Customized Dynamics CRM modules for lead and opportunity management, unifying customer touchpoints into a centralized platform for improved visibility and tracking.
  • Designed and configured custom entities, fields, and relationships to align with unique business workflows and process requirements.
  • Developed reusable custom workflow assemblies in C# and deployed them via the Plugin Registration Tool to automate recurring and complex business operations.
  • Configured and optimized Business Process Flows to ensure consistent sales pipeline progression, enforce compliance, and maintain high-quality data standards.
  • Integrated Dynamics CRM with internal business applications via RESTful APIs, enabling seamless and synchronized customer data exchange.
  • Created JavaScript-based client-side logic to enable dynamic field behavior, conditional formatting, and real-time form validations.
  • Executed data migration and cleansing using Excel imports and native CRM Data Management tools, ensuring accuracy and completeness.
  • Delivered post-go-live support through issue resolution, performance tuning, and rapid implementation of critical fixes.
  • Participated in UAT and hypercare activities to ensure smooth production rollouts and system stabilization.
  • Collaborated with business stakeholders and functional teams to gather enhancement requests, delivering iterative CRM improvements aligned with evolving needs.

Education

Bachelor’s Degree - Computer Science & Engineering

SLC’s Institute of Engineering and Technology

Master’s Degree - Computer Science

Vivekananda Group of Institutions

PROFESSIONAL SUMMARY

  • Designed and delivered customized Microsoft Dynamics 365 (CE/CRM) solutions, including entities, forms, views, dashboards, and business process flows, tailored to meet specific client objectives.
  • Developed and deployed advanced custom plugins and workflow activities in C# to implement complex business logic and automate manual operations.
  • Enhanced CRM usability by implementing JavaScript-based form validations, interactivity features, and user experience improvements.
  • Built and configured Power Automate flows to integrate Dynamics 365 with third-party systems, automate alerts, and optimize repetitive workflows.
  • Designed and deployed secure Power Apps Canvas and Model-driven applications, extending CRM functionalities for mobile and cross-platform environments.
  • Created and customized SSRS reports leveraging FetchXML and SQL queries to deliver actionable, data-driven insights.
  • Managed end-to-end data migrations from legacy platforms to Dynamics 365 using KingswaySoft, SSIS, and Data Export Service, ensuring high data accuracy and integrity.
  • Integrated Dynamics 365 with external APIs, ERP platforms, and SharePoint to enable seamless, real-time data exchange and maintain operational continuity.
  • Configured and maintained role-based and field-level security to align with organizational governance and compliance standards.
  • Engaged with stakeholders to gather requirements, translating business needs into detailed technical specifications and solution blueprints.
  • Partnered with QA teams to define test cases, execute unit testing, and support user acceptance testing (UAT) processes.
  • Applied best practices in solution layering and version control to manage deployments across development, staging, and production environments.
  • Designed and optimized business rules to enforce data quality standards and improve system efficiency without heavy coding reliance.
  • Delivered user training sessions and developed comprehensive documentation for CRM features, workflows, and integration processes.
  • Monitored and optimized system performance, resolved production issues, and implemented continuous improvements to enhance scalability, reliability, and efficiency.

SKILLS

  • · Microsoft Dynamics 365/CRM – Experienced with versions 2013, 2015, 2016, and Online deployments.
  • Programming & Development – Proficient in .NET Framework, C#, JavaScript, and TypeScript for CRM customizations and automation.
  • Power Platform – Skilled in building solutions with Power Apps (Canvas & Model-driven), Power Automate workflows, and Power BI dashboards.
  • Database & Reporting – Strong experience with SQL Server, SSRS, and FetchXML for custom reporting and data analytics.
  • Custom Development – Expertise in plugin creation, custom workflow activities, and business logic implementation.
  • Azure Cloud Services – Hands-on experience with Logic Apps and Azure Functions for system integrations and process automation.
  • System Integration – Proven ability to integrate Dynamics 365 with RESTful APIs, ERP systems, and third-party applications.
  • Project Methodologies – Adept at working within Agile/Scrum frameworks to deliver iterative, high-quality solutions.
  • Soft Skills – Strong problem-solving abilities, clear communication, and effective collaboration with cross-functional teams.

Timeline

Senior Dynamics CRM Developer

Clinvira
08.2022 - Current

Microsoft Dynamics CRM Developer

PRA Health Sciences
04.2019 - 07.2022

CRM Developer

Acalvio Technologies
12.2015 - 01.2019

Bachelor’s Degree - Computer Science & Engineering

SLC’s Institute of Engineering and Technology

Master’s Degree - Computer Science

Vivekananda Group of Institutions

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