SREEDHAR PALLERLA
Toronto,ON
Summary
Highly skilled Dynamics CRM Developer with over 6 years of experience in designing, developing, and implementing CRM solutions. Expertise in customizing and configuring Microsoft Dynamics 365 to meet specific business needs. Strong background in integrating Dynamics CRM with other systems and creating custom plugins, workflows, and reports. Adept at collaborating with cross-functional teams to deliver high-quality solutions and enhance business processes.
Overview
7
7
years of professional experience
Work History
Senior Microsoft Dynamics CRM Developer
John Hancock Financial
Toronto
01.2022 - Current
- Oversaw the design, development, and implementation of Dynamics 365 CRM solutions, ensuring alignment with business requirements
- Customized and configured Dynamics 365 CRM entities, forms, views, and dashboards to optimize user experience and functionality
- Developed custom plugins, workflows, and custom workflow activities using C# and .NET to extend the functionality of Dynamics CRM
- Integrated Dynamics CRM with other enterprise systems and third-party applications using APIs, Azure Logic Apps, and Power Automate
- Created and maintained custom reports and dashboards using Power BI and SSRS to provide actionable insights for business stakeholders
- Implemented data migration and synchronization solutions using SSIS, KingswaySoft, and Azure Data Factory
- Performed system upgrades and patch management to ensure the CRM environment is up-to-date and secure
- Conducted performance tuning and optimization of Dynamics CRM to enhance system responsiveness and user satisfaction
- Developed custom Power Apps applications to extend Dynamics 365 capabilities and provide tailored solutions for specific business needs
- Designed and implemented Power Portals for external user access, enabling self-service capabilities and improving customer engagement
- Utilized Power Automate to automate workflows and streamline business processes, reducing manual effort and improving efficiency
- Provided technical leadership and mentorship to junior developers, fostering a collaborative and knowledge-sharing environment
- Collaborated with cross-functional teams, including business analysts, project managers, and QA engineers, to deliver high-quality CRM solutions
- Documented technical designs, configurations, and development processes to ensure maintainability and knowledge transfer.
Microsoft Dynamics CRM Developer
Acalvio
Bengaluru, India
03.2017 - 06.2021
- Customized and configured Microsoft Dynamics 365 CRM entities, forms, views, and dashboards to meet specific business requirements
- Developed custom plugins and workflows to automate business processes and improve efficiency
- Customized CRM forms, views, and dashboards to enhance usability and meet user needs
- Implemented client-side scripting using JavaScript to enhance CRM functionality and user experience
- Integrated Dynamics CRM with third-party systems using RESTful APIs and SOAP services
- Developed and maintained data integration processes using Azure Logic Apps and Power Automate
- Created automated workflows and processes to streamline operations and reduce manual effort
- Designed and developed custom reports using SSRS and FetchXML to meet business reporting needs
- Conducted data analysis and validation to ensure data quality and consistency
- Managed data import/export processes and maintained data integrity across CRM systems
- Provided ongoing support and maintenance for CRM systems, resolving technical issues and implementing enhancements
- Conducted regular system performance assessments and optimization to ensure optimal performance
- Assisted in the upgrade and migration of Dynamics CRM systems to newer versions
- Developed custom plugins using C# and .NET to extend Dynamics 365 functionality and automate complex business processes
- Designed and implemented workflows and automated processes using Microsoft Power Automate to streamline operations
- Utilized JavaScript to enhance user interface functionality and improve user experience within Dynamics 365 CRM.
Education
Bachelors - Mechanical Engineering
Sreenidhi Institute of Science and Technology
Masters - Cyber Security
Loyalist College
Skills
- Microsoft Dynamics 365
- Dynamics CRM 2016
- Dynamics CRM Online
- C#
- NET
- JavaScript
- TypeScript
- Visual Studio
- XRM Toolbox
- Plugin Registration Tool
- Fiddler
- Azure Logic Apps
- Power Automate
- SSIS
- KingswaySoft
- Azure Service Bus
- REST/SOAP APIs
- Power BI
- SQL Server Reporting Services
- FetchXML
- SQL Server
- Azure SQL Database
- T-SQL
- Power Apps
- Power Portals
- Common Data Service
- Git
- Azure DevOps
- Agile
- Scrum
- Waterfall
- Jenkins
- Postman
- Dynamics 365 SDK
Personal Information
Title: Dynamics CRM Developer
Timeline
Senior Microsoft Dynamics CRM Developer
John Hancock Financial
01.2022 - Current
Microsoft Dynamics CRM Developer
Acalvio
03.2017 - 06.2021
Bachelors - Mechanical Engineering
Sreenidhi Institute of Science and Technology
Masters - Cyber Security
Loyalist College
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