Summary
Overview
Work History
Education
Skills
References
Skills Languages Certifications
Professional Development
Languages
Websites
Timeline
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Rashmi Thakur

Rashmi Thakur

Toronto,ON

Summary

Dynamic professional with a proven track record in customer service excellence and team collaboration, honed across roles at Walmart and pharmaceutical settings. Skilled in using MS Office Suite, Fillware and KROLL. I excel in enhancing organizational growth and staff training. Achieved top sales numbers at Voysus Inc, demonstrating exceptional multitasking and attention to detail.

Overview

3
3
years of professional experience

Work History

Pharmacy Assistant

Main Drug Mart
Toronto, Ontario
06.2024 - Current
  • Packaged medications and blister packs efficiently.
  • Updated pharmacy databases with detailed information on patient demographics, allergies, and prescriptions.
  • Directed customers to pharmacists for detailed medication information.
  • Stock shelves while replenishing supplies to enhance product availability.
  • Executed cash register transactions with precision, ensuring compliance with regulatory standards.
  • Collaborated effectively with pharmacists to ensure quality care delivery.

Cashier and Customer Service Associate

Walmart
Scarborough, Canada
06.2024 - Current
  • Delivering customer service to shoppers using active listening and engagement skills.
  • Processed returns and exchanges of merchandise per store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints promptly and courteously.

Customer Service and Sales Floor Associate

Walmart
Scarborough, Canada
05.2022 - 06.2024
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed inventory counts regularly to ensure accurate stock levels.
  • Engaged in ongoing product training to stay updated on new items and features.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.

Pharmacy Assistant

Medisystem
North York, Canada
11.2022 - 11.2023
  • Prepared medication blister packages.
  • Experienced with KROLL.
  • Coordinated with multiple departments to ensure seamless operations.
  • Managed inventory levels of medications and supplies.
  • Contributed to the organization of prescription-related documentation.
  • Built and maintained productive relationships with employees.

Technical Sales Representative

Voysus Inc
Scarborough, Canada
06.2022 - 11.2022
  • Conducted outbound customer service calls with courtesy and efficiency.
  • Achieved the highest sales figures to contribute significantly to team revenue.
  • Outlined protection plan options, providing cost breakdowns to assist customer choices.
  • Branding and representing client brands professionally
  • Provide prompt, courteous, and efficient service that exceeds customer expectations

Human Physiology Academic Assistant

Trent University
Peterborough, Canada
01.2022 - 04.2022
  • Collaborated closely with students, professors, and support staff to achieve shared goals.
  • Developed teaching materials to align with learning objectives.
  • Guided development of effective problem-solving strategies in group settings.
  • Aided in the evaluation of lab assignments and recorded grades through routine data entry.

Medical Sciences Intern

PRHC Hospital
Peterborough, Canada
01.2022 - 04.2022
  • Gained insights from observing professionals in gastroenterology, anesthesia, and nephrology.
  • Interacted with patients throughout consultation, treatment, and aftercare.
  • Monitored healthcare professionals implementing crisis management strategies in ER settings.
  • Witnessed procedures, namely: peripheral IV insertions, induction of general anesthesia, bagging, endotracheal intubation, awake fibre optic intubation, epidurals, and colonoscopies
  • Complied with clinical standards while analyzing procedural techniques.

Education

BSc. Honours - Biomedical Science

Trent University
Peterborough, ON
05.2022

Skills

  • Attention to detail
  • Customer service excellence
  • Staff training
  • Merchandise exchange
  • Organizational growth
  • Training and onboarding
  • Multitasking and organization
  • Team collaboration
  • Experienced with MS Office Suite
  • Experienced in Fillware and KROLL

References

References are available upon request.

Skills Languages Certifications

Fluent in English, Fluent in Hindi, Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Access, Experience with Visual Basic, Adobe and Maple software, CPR, WHIMIS, Completed AODA training

Professional Development

  • Human Physiology Academic Assistant, Trent University, Peterborough, ON, 01/01/22, 04/30/22, Close collaboration with students, professors, and support staff, Contributed to the development of appropriate teaching materials to ensure content and methods of delivery met learning objectives, Facilitating small group discussions and development of problem-solving strategies, Assisting with the marking of lab assignments and performing routine data entry work on the grades of student assignments
  • Medical Sciences Intern, PRHC Hospital, Peterborough, ON, 01/01/22, 04/30/22, Shadowed professionals in departments such as gastroenterology, anesthesia, and nephrology, Assisted and interacted with patients from the first consultation, treatment, and aftercare., Observed professionals using crisis management techniques in the ER, Witnessed procedures, namely: peripheral IV insertions, induction of general anesthesia, bagging, endotracheal intubation, awake fibre optic intubation, epidurals, and colonoscopies, Effectively followed all established medical protocols and had the opportunity to watch operating procedures

Languages

English
Native/ Bilingual
Hindi
Full Professional
French
Limited
Swahili
Professional

Timeline

Pharmacy Assistant

Main Drug Mart
06.2024 - Current

Cashier and Customer Service Associate

Walmart
06.2024 - Current

Pharmacy Assistant

Medisystem
11.2022 - 11.2023

Technical Sales Representative

Voysus Inc
06.2022 - 11.2022

Customer Service and Sales Floor Associate

Walmart
05.2022 - 06.2024

Human Physiology Academic Assistant

Trent University
01.2022 - 04.2022

Medical Sciences Intern

PRHC Hospital
01.2022 - 04.2022

BSc. Honours - Biomedical Science

Trent University
Rashmi Thakur