MS Outlook
Tinu Mathew, MBA
Technical Sales Engineer
Greater Sudbury,ON
Summary
Experienced Sales Engineer with 5 years of success in HVAC industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Pharmacy Assistant
Walmart Canada
Greater Sudbury, ON
08.2022 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Supported operations with filing, copying and faxing.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Typed and printed out prescription and medication labels.
- Requested updated prescriptions and medical information from physicians.
- Organized client information into correct profiles while maintaining confidentiality.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Performed safety checks when dispensing medications to optimize patient safety.
HVAC Estimation Engineer
Trosten Industries Company LLC
Dubai, United Arab Emirates
03.2019 - 07.2022
- Sales Engineer for customized Air handling units (DX and Chilled water), Fresh air handling units (DX and Chilled water), Fan coil units (DX and Chilled water), Ventilation units, Ecology Units and unitary DX products in the UAE, based on project specifications and consultant design.
- Client Interaction
- Generate technical enquiries and provide techno-commercial proposals and presentations to Contractors and Consultants.
- Work cross functionally with Estimation, Engineering, Planning, Manufacturing and Finance to ensure optimum client expectations.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Follow up on receivables.
- Analyzed market trends, competitor performance and product strengths.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Provided input for overall bookings forecasts for assigned accounts.
- Liaised with assigned accounts to foster relationship development.
- Attended trade shows and seminars to promote products and network with industry contacts.
Application Engineer
Trosten Industries Company LLC
Dubai, United Arab Emirates
03.2016 - 03.2019
- Generated target accounts sales objectives, opportunities and projection reports to prioritize work.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Developed proposals and pricing for large- and small-scale manufacturing products.
- Design and model suitable HVAC systems for enquiries received.
- Cost estimation and technical compliance preparation for projects
- Liaise with suppliers and OEMs on optimum component selection and pricing.
- Support sales team on project documentation and technical presentations.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Marketing Executive
Arabian Crescent Software Technology
Dubai, United Arab Emirates
03.2014 - 02.2016
- Suggested innovative ideas to increase sales and improve customer experience.
- Meeting clients
- Coordinating their requirement with the development team
- Developing a new client base
- Preparing quotations
- Training new clients on the use of new software
- Utilized CRM software to track sales progression and communicate project needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
Education
Ontario College Graduate Certificate - Supply Chain Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON 07.2022 - 02.2023
MBA - Marketing And Operations
Manipal University
Dubai, United Arab Emirates 08.2014 - 06.2016
Bachelor of Engineering - Computer Science And Engineering
Hindustan University
Chennai, India 08.2008 - 04.2013
Skills
Proposal development & problem-solving skills
Negotiation skills
Ease to work in complex sales environments
Presentational and communication skills
Client account management skills
Field consulting
Requirements management
Program management expertise
Organization skills
Proposal Development
Team player with attention to detail
Time management
MS Outlook proficiency
Microsoft Office Suite
Formal presentation skills
Relationship building
Attention to Detail
Analytical and Critical Thinking
Accomplishments
- The Royal Atlantis Hotel on the Palm Island
- The Route 2020 Metro stations
- Various Pavilions for Expo 2020 including Luxembourg pavilion, Russian pavilion, UAE pavilion, Sustainability Pavilion etc.
- The Ciel Tower (Upcoming tallest hotel-only tower in the world)
- Emergency medical tents with a delivery time of only 4 days for the first wave of COVID patients in 2020.
Major Projects worked on
Software
MS Office
WinTads (AHU design software)
Visual AHU (AHU design software)
Timeline
Pharmacy Assistant
Walmart Canada
08.2022 - Current
Ontario College Graduate Certificate - Supply Chain Management
Cambrian College of Applied Arts And Technology
07.2022 - 02.2023
HVAC Estimation Engineer
Trosten Industries Company LLC
03.2019 - 07.2022
Application Engineer
Trosten Industries Company LLC
03.2016 - 03.2019
MBA - Marketing And Operations
Manipal University
08.2014 - 06.2016
Marketing Executive
Arabian Crescent Software Technology
03.2014 - 02.2016
Bachelor of Engineering - Computer Science And Engineering
Hindustan University
08.2008 - 04.2013