Rashida Musaji
62 Tulle Avenue,ON
Summary
Dynamic Operations Supervisor with Canada Post, skilled in strategic planning and team leadership. Achieved significant efficiency improvements through process enhancements and staff training. Proven ability to enforce safety compliance while fostering a high-performance culture. Adept at decision-making and maintaining strong customer relationships, ensuring timely service delivery and operational excellence.
Overview
7
7
years of professional experience
Work History
Operation Supervisor
Canada Post
Mississauga, Canada
08.2018 - Current
- Streamlined daily operations to enhance service delivery across the organization.
- Managed cross-functional teams to ensure efficient project execution and collaboration.
- Developed and implemented operational policies to improve workflow and compliance.
- Oversaw logistics and distribution processes for timely mail delivery nationwide.
- Coordinated training programs to enhance staff skills and operational knowledge.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Developed, implemented, and enforced operational policies and procedures.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Oversaw the maintenance of equipment used in daily operations activities.
- Collaborated with senior management on strategic planning initiatives.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
Collection and Delivery Supervisor
Canada Post
The West Mall / 600 Commissioner, ON
08.2018 - 11.2020
- Supervised daily delivery operations to ensure timely service.
- Trained new employees on safety protocols and delivery procedures.
- Monitored vehicle maintenance and reported issues promptly.
- Implemented process improvements for package handling and sorting.
- Assisted in resolving customer inquiries and complaints effectively.
- Maintained compliance with regulatory standards for deliveries.
- Conducted regular meetings with drivers to discuss areas of improvement or any concerns.
- Developed team environment to support engagement and high performance.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Managed performance issues with delivery team members.
- Performed regular reviews of employee performance related to quality assurance standards.
- Provided clear direction to drivers regarding routes, pickup and delivery locations, traffic conditions.
Education
Diploma Business Administration
Humber CollegeSome College (No Degree) - Graphic Design
Aptech Computer
Skills
- Scheduling and planning
- Coaching and mentoring
- Team leadership
- Decision-making
- Organizational management
- Policies and procedures implementation
- Health and safety compliance
- Operations management
- Staff training
- Strategic planning
- Customer relationship management (CRM)
- Time management
- Process improvement
- Safety protocols
- Effective communication
- Staff management
- Supervision and training
Languages
English
Professional
Kiswahili
Professional
Hindi
Professional
Gujrati
Professional
Urdu
Professional
References
References available upon request.
Timeline
Collection and Delivery Supervisor
Canada Post
08.2018 - 11.2020
Operation Supervisor
Canada Post
08.2018 - Current
Diploma Business Administration
Some College (No Degree) - Graphic Design
Aptech Computer