Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Randy Maurice

Nepean,Canada

Summary

Service Advisor with a track record of boosting sales at PartSource Store through outstanding customer service and technical support. Expertise in inventory management and relationship building leads to consistently exceeding sales quotas and enhancing customer satisfaction. Licensed automotive technician providing tailored solutions that drive revenue growth.

Overview

26
26
years of professional experience

Work History

Service Advisor

PartSource Store
Ottawa, ON
10.2024 - Current
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided technical support for customers using the company's products or services.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.

Service Advisor

Jiffy Auto Service
Ottawa, ON
05.2024 - 10.2024
  • Developed strong relationships with customers by providing exceptional customer service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Reviewed completed service orders to ensure that all work was done correctly, track and record technicians and report daily/weekly

Sales Representative

H.E. Brown Supply
North Bay, Canada
01.2021 - 01.2024
  • Managed client services, including stock orders and information on customer programs and promotions.
  • Assisted customers in retail and commercial settings to fulfill diverse needs.
  • Coordinated booking of service appointments to streamline access for clients.

Store Manager - Business Development Representative

Benson
Sturgeon Falls, Canada
01.2016 - 01.2021
  • Identify and supply parts to fulfill both service and retail customer needs
  • Ship and receive special order parts and supplies from suppliers and to wholesale clients
  • Client services which includes, stock orders, information towards customer programs, current and upcoming promotions
  • Invoicing and ordering to fulfill client's needs

Parts Manager

Canarino Nissan
North Bay, Canada
01.2015 - 01.2016
  • Identify and supply parts to fulfill both service and retail customer needs
  • Ship and receive special order parts and supplies from suppliers and to wholesale clients
  • Assisted as required on service counter, coordinating appointments and customer service shuttle rides

Sales Representative

Benson Autoparts
North Bay, Canada
01.2011 - 01.2014
  • Client services which includes stock orders, sales and returns
  • Assisting customers with client programs such as purchasing and customer retention
  • Invoicing and collections
  • Act as an outside representative of the company

Parts and Service Representative

Arnstein Lawn and Garden
North Bay, Canada
01.2009 - 01.2010
  • Sell replacement parts for small engine and equipment in a retail environment
  • Inventory management
  • Stock ordering
  • Booking of service appointments
  • Warranty and regular returns
  • Invoicing and accepting payment

Store Manager

Guy's Tire Sales Inc
North Bay, Canada
01.2008 - 01.2009
  • Oversee day to day operations of sales and service
  • Booking of service and roadside appointments
  • Stock orders
  • Inventory management
  • Warranty returns
  • Reporting to company owner as to employee and customer concerns
  • Invoicing and receiving of payments

Store Manager

Guy's Tire Sales Inc
North Bay, Canada
01.1999 - 01.2004
  • Oversee day to day operations of sales and service
  • Booking of service and roadside appointments
  • Stock orders
  • Inventory management
  • Warranty returns
  • Reporting to company owner as to employee and customer concerns
  • Invoicing and receiving of payments

Education

Motive Power Certificate -

Canadore College
North Bay, ON

Law and Security Administration -

Ontario Business College
North Bay, ON

Ontario Secondary School Diploma -

Widdifield Secondary School
North Bay, ON

Skills

  • Licensed automotive technician
  • Valid driver's license
  • Reliable transportation
  • Sales performance
  • Time management
  • Multi-tasking skills
  • Customer service excellence
  • Inventory management
  • Warehouse operations
  • Customer service
  • Sales coordination
  • Technical support
  • Sales reporting
  • Parts ordering
  • Customer relationship management

Awards

  • Numerous sales and customer relations clinics and training seminars
  • Various automotive repair clinics
  • WHMIS training

Timeline

Service Advisor

PartSource Store
10.2024 - Current

Service Advisor

Jiffy Auto Service
05.2024 - 10.2024

Sales Representative

H.E. Brown Supply
01.2021 - 01.2024

Store Manager - Business Development Representative

Benson
01.2016 - 01.2021

Parts Manager

Canarino Nissan
01.2015 - 01.2016

Sales Representative

Benson Autoparts
01.2011 - 01.2014

Parts and Service Representative

Arnstein Lawn and Garden
01.2009 - 01.2010

Store Manager

Guy's Tire Sales Inc
01.2008 - 01.2009

Store Manager

Guy's Tire Sales Inc
01.1999 - 01.2004

Motive Power Certificate -

Canadore College

Law and Security Administration -

Ontario Business College

Ontario Secondary School Diploma -

Widdifield Secondary School

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