Leonard Meyer
Edmonton
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Freedom Ford Sales
07.2024 - 01.2026
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Provided detailed explanations of service options and pricing to enhance customer understanding.
- Coordinated with technicians to ensure timely completion of services and repairs.
- Managed customer inquiries, resolving issues to improve satisfaction and retention.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfactiono standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Team Ford
09.2013 - 06.2024
- Facilitated customer interactions, ensuring satisfaction and addressing inquiries effectively.
- Coordinated service appointments, optimizing scheduling for efficient workflow management.
- Provided detailed explanations of service recommendations, enhancing customer understanding and trust.
- Analyzed customer concerns, developing tailored solutions to enhance retention rates.
- Developed strong relationships with customers, promoting loyalty and repeat business through excellent service delivery.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Journey Man Mechanic - Automotive Technician
Northern Alberta Institute of Technology
Edmonton05.1983
Skills
Customer service, Automotive technician back ground, aiding in being able to explain the complications of the Automotive repair process into layman's terms
Languages
English
Professional Working
Timeline
Service Advisor
Freedom Ford Sales
07.2024 - 01.2026
Service Advisor
Team Ford
09.2013 - 06.2024
Journey Man Mechanic - Automotive Technician
Northern Alberta Institute of Technology