BRYAN BUECKERT
Summary
Licensed automotive professional with strong background in vehicle diagnostics and repair. Consistently recognized for delivering reliable and timely solutions that enhance vehicle performance. Known for fostering collaborative team environments and adapting to changing work demands.
Overview
14
14
years of professional experience
Work History
Automotive Technician
Chemali Automotive
06.2022 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Automotive Technician Apprentice
Chatham Honda
10.2021 - 06.2022
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Actively participated in continuous improvement initiatives, looking for ways to optimize shop procedures and workflow for better efficiency.
- Inspected cars to diagnose problems and perform repairs.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
Automotive Technician-Apprentice
Subaru Sarnia
11.2017 - 10.2021
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Upheld strict safety standards during all repair procedures, minimizing workplace accidents and injuries.
- Assisted senior technicians with challenging projects, gaining valuable hands-on experience in various aspects of automotive repair work.
Support Resolution Associate
TekSavvy Solutions
11.2011 - 10.2013
- Team player- provided support and assistance to fellow agents.
- Acted professionally and patiently when addressing negative customer feedback.
- Assisted in training new hires as an experienced worker.
- Processed credit requests for customers.
- Responded to escalated calls from customers requesting a supervisor with empathy in a professional manner.
- Conflict resolution
Senior Support Resolution Associate
TekSavvy Solutions
10.2013 - 01.2015
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Performed internal audits of accounts.
- Processed reports for vendors (credit requests, DMC disputes)
- Managed complaints from other organizations (Better Business Bureau, Commissioner for Complaints for Telecommunications Services, CRTC)
Customer Experience Manager
TekSavvy Solutions
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Addressed and resolved customer product complaints with empathy and in a professional manner.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Acted professionally and patiently when addressing negative customer feedback.
- Implemented social media strategy and execution, overseeing all social media channels to promote brand and increase client.
Education
Diploma - Automotive Service Technician
St. Clair College of Applied Arts And Technology
Windsor, ON10-2024
High School Diploma - undefined
Chatham-Kent Secondary School
Chatham, OntarioSkills
- Licensed Automotive Technician
- Strong work ethic
- Detail-oriented approach
- Engine diagnostics and repair
- Problem-solving
- Efficient time management
- Technical troubleshooting expertise
- Proactive maintenance strategies
- Parts installation expertise
Timeline
Automotive Technician
Chemali Automotive
06.2022 - Current
Automotive Technician Apprentice
Chatham Honda
10.2021 - 06.2022
Automotive Technician-Apprentice
Subaru Sarnia
11.2017 - 10.2021
Senior Support Resolution Associate
TekSavvy Solutions
10.2013 - 01.2015
Support Resolution Associate
TekSavvy Solutions
11.2011 - 10.2013
Customer Experience Manager
TekSavvy Solutions
High School Diploma - undefined
Chatham-Kent Secondary School
Diploma - Automotive Service Technician
St. Clair College of Applied Arts And Technology
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