Rana Yassine
Ottawa,Canada
Summary
Committed to supporting vulnerable clients and enhancing their independence and quality of life. Compassionate and experienced social service worker with over 3 years of expertise. Skilled in delivering supervision, providing non-judgmental emotional support, and facilitating conflict resolution among clients and residents. Proficient in creating and executing recreational programs, teaching life skills, and ensuring compliance with house rules and policies. Successfully implemented creative outreach strategies resulting in a 50% rise in program participation, fostering a broader range of perspectives and ideas. Excellent interpersonal and documentation skills, consistently maintaining detailed client notes and incident reports while effectively communicating with the team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PCO Community Health Worker
Centretown Community Health Centre
09.2023 - 04.2024
- Accompanied clients to medical appointments, improving attendance rates among seniors with limited mobility by over 80%
- Arranged home visits, assessing, and addressing clients' living situations enhancing safety and well-being by 50%
- Referred clients to appropriate community resources based on individual needs increasing resource utilization by 30%
- Directed client cases and interventions, maintaining detailed records through EMR
Seniors' Centre Without Walls Program Assistant
The Good Companions Seniors' Centre
12.2021 - 08.2023
- Conducted info and intake calls, referring over 50 interested members to our programs
- Planned and facilitated telephone-based activities, sometimes engaging up to 35 participants on a single call
- Created seasonal program calendars through Publisher using all collaboratively developed programs
- Entered all stats to track monthly participation on CIMS in a timely fashion
Activity’s Aide
Governors Walk Retirement Residence
10.2020 - 08.2021
- Developed and implemented recreational programming tailored to meet the diverse needs of residents
- Managed departmental budget, optimizing resources and maintaining financial sustainability
- Promoted an array of activity programs through monthly activity calendars and newsletters
- Entered accurate stats to track resident participation through Activity Pro
Education
Social Service Worker Diploma -
Algonquin College
Ottawa, ONRecreation And Leisure Services -
Algonquin College
Ottawa, ONSkills
- Crisis Intervention
- Cooperative Team Player
- Trauma-Informed
- Client Case Management
- Effective Time Management
- Building Security & Rapport
- De-escalating Situations
- Debriefing & Therapeutic Listening
- Community Resource Coordination
Certification
- Training in Naloxone Administration, Centretown Community Health Centre, 03/01/24
- CPR and First Aid Certification, Canadian Red Cross, 08/01/24
- Non-violent Crisis Intervention (NVCI), Algonquin College, 08/01/24
Languages
Timeline
PCO Community Health Worker
Centretown Community Health Centre
09.2023 - 04.2024
Seniors' Centre Without Walls Program Assistant
The Good Companions Seniors' Centre
12.2021 - 08.2023
Activity’s Aide
Governors Walk Retirement Residence
10.2020 - 08.2021
Recreation And Leisure Services -
Algonquin College
- Training in Naloxone Administration, Centretown Community Health Centre, 03/01/24
- CPR and First Aid Certification, Canadian Red Cross, 08/01/24
- Non-violent Crisis Intervention (NVCI), Algonquin College, 08/01/24
Social Service Worker Diploma -
Algonquin College
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