Freedom Witten
Elk Grove
Summary
Community health worker specializing in care coordination, crisis intervention, and data management. Proven track record in improving health outcomes through effective client advocacy and service navigation. Experienced in supervising teams and delivering comprehensive case management services, with a focus on implementing successful crisis intervention strategies for vulnerable populations.
Overview
7
7
years of professional experience
Work History
Community Health Worker
Community Health Works
Sacramento
05.2025 - Current
- Facilitated access to services and improved health outcomes through client-centered navigation and care coordination for CalAIM Community Supports.
- Maintained secure electronic database with accurate patient data records.
- Assisted individuals in completing forms for public benefits programs.
- Conducted home visits to evaluate health needs of patients and families.
- Acted as liaison between healthcare providers and community organizations for effective collaboration.
- Delivered case management services, including crisis intervention and advocacy for those experiencing homelessness or poverty.
Customer Service Team Lead
Walmart
Rancho Cordova
02.2019 - 04.2025
- Trained new employees on company policies and customer service practices.
- Resolved customer complaints in a timely and professional manner.
- Implemented best practices for handling returns and exchanges efficiently.
- Collaborated with management to improve store operations and customer experience.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Implemented company processes to effectively resolve customer service issues.
- Provided technical support when necessary by troubleshooting problems over the phone or online chat platforms.
- Collaborated with other departments to ensure that customers' needs were met within established timelines.
- Acted as a liaison between customers and internal teams such as IT support or product development.
Education
Charles A Jones Center
Sacramento, CA08-2011
Human Resources Development
Sacramento State
Sacramento, CASkills
- Care coordination and service management
- Crisis intervention and conflict resolution
- Benefit eligibility and resource advocacy
- Community outreach and client advocacy
- Program development and care plan creation
- Active listening and mental health support
- Data management and collection
- Microsoft Office proficiency
- Supervisory experience and home visiting
- Referral coordination and relationship management
- Data management
- Community outreach
- Crisis intervention
- Supervisory experience
- Motivational interviewing
- Training skills
- Team assignments
- Teamwork and collaboration
- Decision-making
- Maintaining updated records
Timeline
Community Health Worker
Community Health Works
05.2025 - Current
Customer Service Team Lead
Walmart
02.2019 - 04.2025
Charles A Jones Center
Human Resources Development
Sacramento State