Rana Yassine
Ottawa,Ontario
Summary
Compassionate Social Service Worker with over 3 years dedicated to supporting vulnerable clients to enhance independence and quality of life. Skilled in program development, facilitation, and resource navigation. Drove a 50% rise in program participation through the implementation of a new outreach strategy, fostering a broader range of perspectives and ideas. Proficient in documentation and collaborating with community agencies to promote holistic well-being.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PCO Community Health Worker – Seniors Outreach
Centretown Community Health Centre
09.2023 - 04.2024
- Accompanied clients to medical appointments, significantly improving attendance rates among seniors with limited mobility by over 80%
- Arranged home visits, assessing, and addressing clients' living situations enhancing safety and well-being by 50%
- Referred clients to appropriate community resources based on individual needs increasing resource utilization by 30%
- Developed individualized care plans with nursing staff to address the unique needs of each client
- Managed client cases and interventions, maintaining detailed records through EMR.
Seniors' Centre Without Walls Program Assistant
The Good Companions Seniors' Centre
12.2021 - 08.2023
- Conducted info and intake calls, referring over 50 interested members to our programs
- Planned and facilitated telephone-based activities, sometimes engaging up to 35 participants on a single call
- Collaborated with various organizations to identify and coordinate potential presenters
- Created seasonal program calendars through Publisher using all team-developed programs
- Entered all stats to track monthly participation on CIMS.
Education
Social Service Worker Diploma -
Algonquin College
Ottawa, ONRecreation And Leisure Services -
Algonquin College
Ottawa, ONSkills
- Risk Assessment
- Crisis Intervention
- Group program facilitation
- Teamwork and Collaboration
- Community resource development
- Calendar Management
- Data Entry
- Scheduling and Coordination
Certification
- CPR and First Aid Certification, Canadian Red Cross, 06/2025
- Non-violent Crisis Intervention (NVCI), Algonquin College, 08/2024
Timeline
PCO Community Health Worker – Seniors Outreach
Centretown Community Health Centre
09.2023 - 04.2024
Seniors' Centre Without Walls Program Assistant
The Good Companions Seniors' Centre
12.2021 - 08.2023
Social Service Worker Diploma -
Algonquin College
Recreation And Leisure Services -
Algonquin College
- CPR and First Aid Certification, Canadian Red Cross, 06/2025
- Non-violent Crisis Intervention (NVCI), Algonquin College, 08/2024
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