Python
Ramya Chekidiyil
MBA Fresher
Surrey,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and organized associate with exceptional success as Special Service Associate. Skilled in communicating with customers and coworkers alike. Offering 2 years of experience in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Special Services Associate
The Home Depot Inc
West Vancouver, BC
11.2022 - Current
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Performed special service desk operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- worked on dashboards and reports for the online orders
Customer Service Associate
Sutherland Global Service
Kochi, Kerala
04.2018 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
MBA - Business Analytics
University Canada West
Granville, Vancouver 04.2022 - 09.2023
Bachelor of Science - Computer Science
Global Group of Institutions
Hyderabad 08.2012 - 05.2016
Skills
Client Service
undefinedAccomplishments
Received awards for best performer, excellent customer service, taking care of people
Received many comments on the survey about excellent customer service
Software
Software testing
Interests
Reading
Drawing
Listening music
Timeline
Special Services Associate
The Home Depot Inc
11.2022 - Current
MBA - Business Analytics
University Canada West
04.2022 - 09.2023
Customer Service Associate
Sutherland Global Service
04.2018 - 06.2019
Bachelor of Science - Computer Science
Global Group of Institutions
08.2012 - 05.2016
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