Jaspreet Kaur
Squamish,BC
Summary
Reliable and upbeat customer service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Special Services Associate
Home Depot
06.2024 - Current
- Served senior member of customer service team by training new hires, answering coworkers' questions and encouraging adherence to company policies.
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Operated cash register and assisted co-workers with complex transactions such as returns and Orders.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed special service desk operations.
Inside Sales Representative
Lordco Auto Parts
09.2023 - 06.2024
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions mostly through phone regarding products, prices, and availability.
- Contributed to team objectives in fast-paced environment.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and maintained strong working relationships with professionals within assigned territory.
OPERATIONS COORDINATOR
FEDEX GROUND
01.2021 - 01.2023
- Taking customer complaints and solving them, helping the customer find their packages, taking instructions for redirection of packages, solving disputes, finding lost packages from different FedEx ground locations, preparing new driver files for HR to process background checks, calling ex-employers of new drivers for feedback, handling a team of 4-5 package handlers in the absence of manager
- Inspecting vehicles for the safety of the drivers and coordinating all the issues with service providers
- Processing customers' cheque in the system
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Preparing presentations for the team
- Solo handling of the stations as well.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
SUPERVISOR
BOOSTER JUICE
01.2019 - 01.2023
- Working all over the store, ordering groceries, taking orders, handling cash, and also data handling the store income and expenses in MS Excel.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Co-op
Maxxam Analytical
01.2018 - 01.2023
- Handling microbial samples and processing them in the lab
- Devised and performed reliability characterization and data analysis.
- Used spreadsheets, databases and other resources to produce client deliverables.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
CUSTOMER SERVICE REPRESENTATIVE
CANADIAN TIRE
01.2019 - 01.2021
- Ring up customer purchases while Handling cash and credit/debit card transactions
- Assisting customers with returns, exchanges, and online orders
- Answering, directing, and returning phone calls, taking detailed messages when necessary
- Generating fishing licenses
- Taking customer complaints and resolving them.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Biotechnology Forensics Advance - Biotechnology
Fleming College
Peterborough, ON01.2018
Senior secondary education -
01.2015
Skills
- Ability to set goals and determine appropriate courses of action
- Used computer skills (like MS Excel) for record-keeping for the completion of a Data Management course during the diploma program
- Excellent communication skills (written and oral)
- Demonstrated ability to work in a team and under pressure
- Time management skills acquired through successfully balancing working part-time while completing all diploma program assignments before the deadline
- Multitasking, worked on different projects at the same time
- Always calm, patient, a good listener, and can effectively deal with various kinds of situations
- Money Handling
- Complaint Handling
- Goal-Oriented
- Client Relationship Management
- Onsite client calls
- Performance Tracking
- Merchandising knowledge
- Client Service
- Strong Organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Special Services Associate
Home Depot
06.2024 - Current
Inside Sales Representative
Lordco Auto Parts
09.2023 - 06.2024
OPERATIONS COORDINATOR
FEDEX GROUND
01.2021 - 01.2023
SUPERVISOR
BOOSTER JUICE
01.2019 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
CANADIAN TIRE
01.2019 - 01.2021
Co-op
Maxxam Analytical
01.2018 - 01.2023
Biotechnology Forensics Advance - Biotechnology
Fleming College
Senior secondary education -
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