ERIKA ANDREWS
2218-104 Mackenzie Way SW Airdrie ,AB
Summary
Proven ability to take instruction and work independently. Exceptional written and verbal communication skills. Outstanding interpersonal, customer service and organizational skills within deadline driven environments. Proven track record of accurately maintaining detailed records in a fast paced environment.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Special Services Associate
The Home Depot Inc
Airdrie, Alberta
04.2023 - Current
- Operate cash register and assist co-workers with complex transactions such as customer orders and credit applications.
- Perform special service desk operations such as daily reports and inventory count.
- Maintain up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members.
- Implement initiatives to improve customer satisfaction and increase repeat business.
- Use in-store system to locate inventory and place special orders for customers.
- Prioritize helping customers over completing other routine tasks in store.
- Engage in friendly conversation with customer to better uncover individual needs.
- Listen to customer needs and desires to identify and recommend optimal products.
Shipper/Receiver
QuadReal Property Group
09.2019 - 11.2022
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Uncovered and resolved errors with minimal oversight.
- Scheduled pickups and deliveries to maintain smooth operations.
- Updated computer tracking system with latest product movements.
- Updated database with changes in carrier status.
- Worked with customers to ensure their shipments were delivered in a timely maner.
- Maintained professional working relationships with customers and couriers.
Concierge
Paladin Security
01.2018 - 09.2019
- Downtown Business Tower
- Greeting tenants with newspapers each morning with a friendly hello
- Answering questions related to events in the building or associated buildings
- Participating in tenant appreciation events
- Co-ordinating tours for new tenants and answering related questions regarding services offered
- Handling tenant concerns and directing the concern to the proper channel if needed
- Providing support to the security team with Access Control requests, Contractor needs, Lost and Found reports and Car Wash keys
- Providing support to the Property Management team, including operations team with requests for access to contractors.
Production Staff
Tree House Foods
06.2009 - 01.2017
- Sorting and palletizing product in cardboard boxes on the production floor and freezer.
- Operated heavy machinery.
- Trained in completing of official company Quality Assurance documents and checks to ensure propertemperatures, weight of products and metal detectors are working.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Diploma - Hospitality Management
Niagara College
Niagara-on-the-Lake, ON 09.2003 - 04.2005
Skills
- Efficient Routing
- Storage Coordination
- Critical Thinking
- Training and Development
- Customer Satisfaction
- Client service
- Technical aptitude
- Retail loss prevention
- Account development
- Client relationship management
Skills
- Corrective Actions
- Customer Relationship Management
- Safety Protocols
Timeline
Special Services Associate
The Home Depot Inc
04.2023 - Current
Shipper/Receiver
QuadReal Property Group
09.2019 - 11.2022
Concierge
Paladin Security
01.2018 - 09.2019
Production Staff
Tree House Foods
06.2009 - 01.2017
Diploma - Hospitality Management
Niagara College
09.2003 - 04.2005