Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAMANPREET KAUR

Halifax,Canada

Summary

Dedicated and results-driven professional with over 2 years of experience in customer service supervision and team leadership in fast-paced retail and food service environment. Proven ability to lead team, improve customer satisfaction, and ensure smooth day-to-day operations. Seeking to leverage leadership skills and retail management experience to excel as a Store Manager.

Overview

5
5
years of professional experience

Work History

SCO Attendant

Walmart
07.2023 - 03.2025
  • Greet customers in a polite and friendly manner to create a welcoming environment.
  • Promote company-sponsored programs including credit card services, product protection plans and charity initiative.
  • Observe customer activity to determine when an assistant is needed, offering timely and helpful support.
  • Perform self-service interventions and quality checks while maintaining a positive, customer-focused approach and explaining protocols clearly.

CUSTOMER SERVICE SUPERVISOR

Petro-Canada
05.2022 - 03.2025
  • Supervised a team of 4 employees, ensuring excellent customer service.
  • Handled daily store operations including opening/closing, cash handling and inventory control.
  • Resolved customer complaints promptly, increasing customer satisfaction.
  • Trained new staff in customer service protocols, POS systems and safety Procedures.

Team Leader

Tim Hortons
05.2020 - 04.2022
  • Led a team of front-line staff to maintain high service standards during peak hours.
  • Trained new Employees in food safety, customer service and POS operations.
  • Ensure a clean, organized and compliant work environment according to company and health regulations.
  • Assisted in shift scheduling and resolving staff and customer issues efficiently.

Education

AEC/ DEP - COMPUTER NETWORKING

CDI Collage
Montreal, QC
02.2022

Skills

  • Team leadership
  • Strong Communication skills
  • Inventory Management
  • Safety & compliance
  • Customer Complaint resolution
  • Time management

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

SCO Attendant

Walmart
07.2023 - 03.2025

CUSTOMER SERVICE SUPERVISOR

Petro-Canada
05.2022 - 03.2025

Team Leader

Tim Hortons
05.2020 - 04.2022

AEC/ DEP - COMPUTER NETWORKING

CDI Collage

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RAMANPREET KAUR