Ramandeep Kaur

• Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Greeted customers and helped with product questions, selections, and purchases.

• Helped customers complete purchases, locate items, and join reward programs.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies