Manpreet Kaur
Edmonton
Summary
Experienced customer service professional adept at addressing and resolving customer issues. Strong emphasis on teamwork and delivering positive results. Recognized for reliability, adaptability, excellent communication, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Quality Pizza & Sub
09.2022 - 05.2024
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Retail Store Associate
Liquor Choice
06.2020 - 08.2022
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
Customer Service Representative / Cashier
Mundare Foods
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food Counter Attendant / Cashier
Wendy’s
09.2018 - 05.2020
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Managed multiple tasks in high-volume environment.
Education
Business Administration
Lakeland College
Lloydminster, ABSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Stock management
Certification
- AGLC License
- Food Handler Certificate
LANGUAGES
English
Full Professional
Full Professional
Timeline
Food Service Supervisor
Quality Pizza & Sub
09.2022 - 05.2024
Customer Service Representative / Cashier
Mundare Foods
05.2021 - 06.2022
Retail Store Associate
Liquor Choice
06.2020 - 08.2022
Food Counter Attendant / Cashier
Wendy’s
09.2018 - 05.2020
Business Administration
Lakeland College
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