Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramandeep Kaur

Whitehorse,YT

Summary

Accomplished Post Office Manager at Shoppers Drug Mart (Canada Post) for 2 years with a proven track record in operations management and budget administration, achieving cost reductions and enhancing employee satisfaction. Skilled in workload prioritization and excellent communication, I excel in driving performance and fostering strong relationships, significantly improving customer service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Post Office Manager

Shoppers Drug Mart (Canada Post)
12.2022 - Current
  • Implemented cost-saving measures through careful budget management and resource allocation, reducing overall operational expenses.
  • Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
  • Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
  • Developed and maintained detailed reports of all post office activities.
  • Increased employee satisfaction by providing ongoing training and support in a positive work environment.
  • Conducted regular performance evaluations for staff members to identify areas for improvement, set goals, and provide constructive feedback.

Customer Service Representative

Canadian Tire
01.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

Walmart
01.2023 - 09.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Warehouse Supervisor

Ayoubs Dried Fruits & Nuts
03.2021 - 07.2022
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.

Education

Associate of Arts -

Langara College
Vancouver, BC
12.2022

Skills

  • Workload prioritization
  • Operations Management
  • Budget Administration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Sales Support
  • Relationship Building
  • Time management abilities

Languages

English
Full Professional
Punjabi
Native or Bilingual

Certification

  • First Aid/CPR Certified
  • Twice state gold medalist in poster painting
  • District athletics winner

Timeline

Customer Support Specialist

Walmart
01.2023 - 09.2023

Post Office Manager

Shoppers Drug Mart (Canada Post)
12.2022 - Current

Warehouse Supervisor

Ayoubs Dried Fruits & Nuts
03.2021 - 07.2022

Customer Service Representative

Canadian Tire
01.2021 - 11.2022

Associate of Arts -

Langara College

Similar Profiles

CREATE PROFILE
Ramandeep Kaur