Ramandeep Kaur
Whitehorse,YT
Summary
Accomplished Post Office Manager at Shoppers Drug Mart (Canada Post) for 2 years with a proven track record in operations management and budget administration, achieving cost reductions and enhancing employee satisfaction. Skilled in workload prioritization and excellent communication, I excel in driving performance and fostering strong relationships, significantly improving customer service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Post Office Manager
Shoppers Drug Mart (Canada Post)
12.2022 - Current
- Implemented cost-saving measures through careful budget management and resource allocation, reducing overall operational expenses.
- Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Developed and maintained detailed reports of all post office activities.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Conducted regular performance evaluations for staff members to identify areas for improvement, set goals, and provide constructive feedback.
Customer Service Representative
Canadian Tire
01.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Support Specialist
Walmart
01.2023 - 09.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Warehouse Supervisor
Ayoubs Dried Fruits & Nuts
03.2021 - 07.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Education
Associate of Arts -
Langara College
Vancouver, BC12.2022
Skills
- Workload prioritization
- Operations Management
- Budget Administration
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Sales Support
- Relationship Building
- Time management abilities
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
- First Aid/CPR Certified
- Twice state gold medalist in poster painting
- District athletics winner
Timeline
Customer Support Specialist
Walmart
01.2023 - 09.2023
Post Office Manager
Shoppers Drug Mart (Canada Post)
12.2022 - Current
Warehouse Supervisor
Ayoubs Dried Fruits & Nuts
03.2021 - 07.2022
Customer Service Representative
Canadian Tire
01.2021 - 11.2022
Associate of Arts -
Langara College
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