Core
RAJAT TANWAR
North Bay,Canada
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Concentrix Technologies Services Canada
02.2022 - Current
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Business Services Support Advisor
BT Global Business Services Pvt. Ltd.
01.2022 - 04.2022
- Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Customer Service Representative
Convergys India Services Pvt. Ltd.
11.2020 - 12.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Human Resources Management -
Canadore College of Applied Arts And Technology
North Bay, ON09-2023
Business Management -
Canadore College of Applied Arts And Technology
North Bay, ON12.2022
Bachelor of Commerce -
University of Delhi
05-2020
Skills
- Technical Troubleshooting
- Customer Success Management
- Complaint resolution
- Software diagnosis
- Ticket management
- Business Development
- Teamwork and Collaboration
Software
Genesys
MS Office
Oracle
Timeline
Technical Support Representative
Concentrix Technologies Services Canada
02.2022 - Current
Business Services Support Advisor
BT Global Business Services Pvt. Ltd.
01.2022 - 04.2022
Customer Service Representative
Convergys India Services Pvt. Ltd.
11.2020 - 12.2021
Human Resources Management -
Canadore College of Applied Arts And Technology
Business Management -
Canadore College of Applied Arts And Technology
Bachelor of Commerce -
University of Delhi
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