Kelechi Africs
Niagara Falls,ON
Summary
Ambitious and results-driven Sales and Marketing professional with proven experience in customer engagement, brand promotion, and achieving sales targets. Adept at identifying customer needs, tailoring solutions, and delivering exceptional service to drive revenue growth. Skilled in time management, CRM tools, and face-to-face sales strategies, with a passion for exceeding goals and creating lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Advisor II, Technical Support
Concentrix Technologies Services (Canada),
05.2023 - 06.2024
- Greeted customers in a courteous and professional manner using agreed upon procedures.
- Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer.
- Clarified customer requirements; probe for understanding.
- Troubleshot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Participated in activities designed to improve customer satisfaction and business performance.
- Assisted external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
- Followed appropriate escalation path to resolve issues; including making follow up outbound calls to customers or other parties as needed.
Sales Specialist
Elevate
08.2021 - 03.2023
- Drove sales through targeted face-to-face interactions, achieving 4% growth in product adoption within assigned territory.
- Developed tailored solutions for customers by assessing their needs, resulting in an 15% increase in client satisfaction.
- Utilized CRM tools, including Salesforce, to manage lead funnels, track customer interactions, and optimize sales strategies.
- Consistently met or exceeded monthly sales targets, contributing to team-wide performance improvements.
- Built local sales and marketing plan for each targeted district within defined territory.
- Identified and developed key operations and influencer relationships within targeted districts.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Participated in skills development initiatives to promote team competence and success.
Brand Ambassador
Eclipse Events & Promotions
06.2018 - 03.2021
- Represented Eclipse during marketing events, enhancing brand visibility and fostering customer engagement.
- Executed promotional campaigns and cold-call strategies, securing 10% conversion rates from lead lists.
- Provided best-in-class customer service, ensuring a seamless and memorable experience for all clients.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Customer Support Specialist
Randstad (Canada)
09.2018 - 06.2020
- Managed customer inquiries and resolved issues related to billing support, and insurance coverage.
- Handled high volume of customer calls, emails, and chats, addressing a wide range of inquiries and concerns.
- Assisted customers with account setup, troubleshooting, and product information.
- Developed and maintained strong customer relationships through active listening and empathy.
- Collaborated with cross-functional teams to improve service processes and enhance customer experience.
- Trained new customer service representatives, improving team performance and efficiency.
Education
Bachelor of Arts - Communication, Media & Film
University of Windsor
Windsor, ON06-2022
Skills
- Sales & Marketing Expertise
- Customer Relationship Management (CRM)
- Lead Generation & Canvassing
- Time Management & Goal Achievement
- Face-to-Face Customer Engagement
- Cold Calling & Territory Management
- Brand Representation & Promotion
- Salesforce CRM Proficiency
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Social Media Marketing Platforms
Languages
English
Native or Bilingual
Timeline
Advisor II, Technical Support
Concentrix Technologies Services (Canada),
05.2023 - 06.2024
Sales Specialist
Elevate
08.2021 - 03.2023
Customer Support Specialist
Randstad (Canada)
09.2018 - 06.2020
Brand Ambassador
Eclipse Events & Promotions
06.2018 - 03.2021
Bachelor of Arts - Communication, Media & Film
University of Windsor
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