Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Professional Activities
References
Timeline
Generic

Rajannavdeep Kaur

Surrey,BC

Summary

Goal-oriented account specialist takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CUSTOMER ACCOUNT SPECIALIST

Shaw Communications (Call center)
03.2022 - Current
  • Handle all types of calls from start to end with care, compassion, and empathy
  • Provide a pleasant, professional, and knowledgeable customer service by leaving a remarkable impression on customers
  • A problem-solver who will go to notable lengths to deliver an exceptional customer experience successfully resolving the reason for their call
  • Determine customer needs and promote the best-suited products and services
  • Provide knowledgeable technical support and troubleshooting guidance with cellphone network
  • Excellent organizational & multi-tasking skills while being adaptable to changing priorities and exciting situations
  • Ability to work independently through work from home environment
  • Accurately document customer interactions and escalate service issues
  • Self-motivated, goal-oriented, hard-working, and willing to work in a fast-paced, dynamic environment that continually evolves to serve our customers better.

Education

Associate of Science - Practical Nursing

Vancouver Community College
Vancouver, BC

Associate of Arts -

Columbia College
Vancouver, BC
12.2018

Skills

  • Strong Communication skills
  • Empathy and compassion
  • Team collaboration
  • Critical Thinking
  • Cultural competence
  • Technology Proficiency
  • Adaptability

Languages

English
Full Professional
Punjabi
Native or Bilingual

Certification

CPR

Qualitative Fit test

WHIMS

Additional Information

Volunteer- city of Surrey

Participated in fundraising events to support health-related initiatives and community outreach programs.

Professional Activities

Participated in seminars and workshops focused om advancements in telecommunication technology.

Networked with experts to learn about successful company  plans and communication techniques.

References

Available Upon Request

Timeline

CUSTOMER ACCOUNT SPECIALIST

Shaw Communications (Call center)
03.2022 - Current

Associate of Science - Practical Nursing

Vancouver Community College

Associate of Arts -

Columbia College

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Rajannavdeep Kaur