Neghina Azizzada
Aurora,ON
Summary
To obtain a position as a Customer Service Representative, committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Account Specialist
TD Bank
08.2021 - Current
- Received and placed outbound calls to assist customers with account management
- Processed and scheduled mortgage payments, credit card payments, line of credit payments, home equity line of credit payments
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Adhered to standards of quality and service as well as all compliance requirements
- Resolved complex billing and payment issues for balanced, accurate accounts.
Trainer/Supervisor
International Credit Experts Inc.
02.2021 - 08.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Handle escalated calls, as well as audited and evaluated calls
- Prepared training manual and materials for the NRG program
- Provided feedback and coaching to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Designed and delivered web-based, self-directed learning materials.
Customer Service Representative
The FSA Group
01.2010 - 01.2015
- Demonstrate professionalism and politeness when receiving inbound calls and making outbound calls
- Manage the needs and requirements of customers/consumers through excellent customer service and extensive follow-up procedures for each and every program; Home Depot Rebates, Stratacon, Independent Electricity System Operator (IESO), Enercare Solutions, MAC Pro Membership, Fairview Cadillac, and Shred-it
- Data entry; process MAC Pro Membership applications, Home Depot Rebates.
Key Holder/Sales Representative
Vivah Jewelry
01.2009 - 01.2010
- Kindly welcomes and greeted all customers
- Assisted customers in selecting jewelry and accessories arranged with their style and taste
- Used creativity and fashion-forward sensibilities in designing displays to attract customers
- Operated cash register and handled cash, credit and debit transactions; bank deposits
- Ensured a clean and safe work environment at all times.
Education
Hairstylist Diploma -
Fiorio Beauty Academy
Toronto, ON01.2016
AODA Integrated Accessibility Standards Training -
The FSA Group
Markham, ON01.2015
Makeup Artist Certificate -
Canadian Beauty College
Newmarket, ON01.2014
Handling Difficult Calls CCEOC Training -
The FSA Group
Markham, ON01.2011
High School Diploma -
King City Secondary School
King City, ON01.2009
Skills
- Strong planning, organizational and communication skills
- Able to create comprehensive filling system to ensure that critical information could be easily retrieved
- Skilled communicator, able to develop rapport with diverse group of professionals, and promote positive work environment
- Excellent problem-solving skills through resolution of customer complaints promptly and professionally for benefit of all parties
- Strongly self-motivated, enthusiastic and committed to work that furthers the growth of the organization
- Strong interpersonal skills for dealing with diverse public
- Possess the ability to multi-task in fast-paced environment and work well within a team or independently with minimal supervision
- Proficient in Microsoft Office: Word, Excel, PowerPoint
Volunteer Experience
Afghan Women’s Organization, 2012, Helper/SSW Placement Student, Helped create a comprehensive filing system to ensure that critical information could be easily retrieved, Educated and helped clients in finding the right resources to meet their needs; adequate housing; family doctors; schools; food banks; etc., Assisted clients in writing letters and filling out application forms to obtain personal identification cards; applying for housing connections; and job applications, Answered phone calls and set appointments for clients; also helped clients register for LINC classes, Attended counseling sessions and assisted in setting up parenting workshops, Motivated and encouraged clients to set goals and achieve them, making settlement in Canada a great experience, Practiced the many different interpersonal communication skills with clients to help build rapport and trusting relationships
Timeline
Customer Account Specialist
TD Bank
08.2021 - Current
Trainer/Supervisor
International Credit Experts Inc.
02.2021 - 08.2021
Customer Service Representative
The FSA Group
01.2010 - 01.2015
Key Holder/Sales Representative
Vivah Jewelry
01.2009 - 01.2010
Hairstylist Diploma -
Fiorio Beauty Academy
AODA Integrated Accessibility Standards Training -
The FSA Group
Makeup Artist Certificate -
Canadian Beauty College
Handling Difficult Calls CCEOC Training -
The FSA Group
High School Diploma -
King City Secondary School
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