Nishi Dudhaiya
Pickering
Summary
Results-oriented professional with two years of client-facing experience, transitioning into a Business Development Representative role within a SaaS environment. Proven ability to foster client relationships, increase engagement, and drive tangible results. Skilled in handling complex inquiries, utilizing strong communication and organizational skills to identify opportunities and build sales pipelines. Eager to bring a proactive mindset and dedication to growth to outbound lead generation and new business development efforts at CUBE.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
C.H. Robinson
10.2022 - 09.2024
- Elevated the standard of initial client interactions by proactively guiding over 20 enterprise client accounts (including major brands like Walmart and Costco) through complex challenges via email, phone, and virtual meetings, establishing an effective first point of contact and fostering immediate trust.
- Increased overall customer satisfaction by 20% through the implementation of proactive communication protocols and standardized issue resolution workflows.
- Led training sessions on digital tools and platforms, resulting in a 25% increase in feature adoption and a 35% reduction in manual errors, demonstrating an ability to familiarize clients with solutions and secure meetings through engagement.
- Authored and delivered insightful performance reports for clients and internal stakeholders, contributing to accurate forecasting and a 12% improvement in AR, showcasing a data-driven approach relevant to managing sales qualified leads.
- Investigated and resolved complex client issues by collaborating with Operations, Sales, and Finance teams to deliver effective solutions, aligning with the need to build strong working relationships with wider sales and marketing teams.
Regional Customs Support Analyst
Expeditors
05.2019 - 10.2022
- Prepared detailed duty and tax reports for clients, verifying documentation for accuracy and completeness, and ensuring timely and regular billing for all import transactions.
- Responded to customs-related client inquiries and directed them to appropriate departments, demonstrating strong communication and follow-up skills.
- Arranged payment of duties and taxes on imported goods to the Canada Border Services Agency, reconciling accounts and supporting compliance with government regulations.
- Assisted in generating reports to determine government-required bond amounts for clients, contributing to organized operations and accurate reporting.
Marketing Intern
City of Mississauga
02.2018 - 04.2018
- Contributed to marketing campaigns by developing and posting content for 8 social media channels.
- Supported communication planning by updating event listings for various city venues on media outlet channels.
- Monitored and responded to inquiries, ensuring timely and supportive communication.
Education
Post Graduate Diploma - Global Business Management
Humber College
Bachelors of Arts (Hons) - Business Studies, Business Administration and Management
University of Greenwich
Skills
- Client Relationship Management
- Proactive Communication
- Customer Onboarding & Training
- Cross-Functional Collaboration
- Issue Qualification & Investigation
- Data-Driven Decision Making
- Strong Communication Skills
- Organization & Time Management
- Growth Mindset
- CRM Management (Conceptual understanding)
- Customer Success Mindset
Certification
Introduction to Artificial Intelligence (AI) - IBM
Timeline
Customer Account Specialist
C.H. Robinson
10.2022 - 09.2024
Regional Customs Support Analyst
Expeditors
05.2019 - 10.2022
Marketing Intern
City of Mississauga
02.2018 - 04.2018
Post Graduate Diploma - Global Business Management
Humber College
Bachelors of Arts (Hons) - Business Studies, Business Administration and Management
University of Greenwich
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