Raina Khan
Toronto,ON
Summary
Detail-oriented professional with 2+ years of experience in project management, financial analysis, and customer service. Skilled in managing project schedules, analyzing financial data, and effectively communicating with stakeholders. Proficient in digital tools including Asana, JIRA, Power BI, and Microsoft Office programs. Seeking a Project Control Officer role to contribute to the financial success of Digital Transformation projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TELEPERFORMANCE| Echo Health
, Canada | USA
03.2024 - Current
- Handled over 100 customer inquiries daily regarding insurance products, ensuring timely and accurate responses
- Utilized data administration tools and platforms for customer communication and data management, maintaining a high level of accuracy
- Provided effective solutions for insurance claim processing and resolving missing information in financial accounting
- Achieved 9.5 quality assurance rate, by ensuring that I deliver the correct information and following all the protocols
Project Coordinator
ACCENTURE
Mumbai, India
09.2020 - 06.2022
- Collaborated with clients and internal departments to set, track, and update project schedules
- Streamlined scheduling processes, improving daily work order assignments and time-sheet data entry forms for 86+ staff members
- Managed client projects with a 95% on-time delivery rate and a 10% reduction in project costs
- Conducted thorough assessments of client needs, leading to a 15% improvement in customer satisfaction scores.
Project Management Intern
ACCENTURE
Mumbai, India
06.2020 - 08.2020
- Supported the project management team in planning and executing IT projects
- Assisted in tracking project progress and reporting on key milestones
- Prepared project documentation and maintained project records
- Implemented a new tracking system that improved project transparency and accountability.
Education
PROJECT MANAGEMENT - Postgraduate Certificate -
George Brown College
INTERNATIONAL BUSINESS MANAGEMENT - Postgraduate Certificate -
George Brown College
BACHELOR OF BUSINESS ADMINISTRATION -
International Institute of Professional Studies, DAVV University
Skills
- Project Management Tools: ASANA, JIRA, POWER BI
- Microsoft Office: Excel, Word, PowerPoint, Outlook, SharePoint
- Digital Tools: DocuSign, Adobe
- Communication: Strong written and oral communication skills
- Administration: Scheduling, budgeting, report preparation
- Customer Service: High-quality service delivery, issue resolution
Websites
Certification
- POWER BI
- ASANA
- Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
- Project Management Foundations: Integration
- Scrum: Advanced
Accomplishments
Dean's Honor, George Brown College, 10/01/23, Recognized for hard work, dedication, and academic excellence.
Languages
English, Excellent written and spoken proficiency
Language
English
Native/ Bilingual
Timeline
Customer Service Representative
TELEPERFORMANCE| Echo Health
03.2024 - Current
Project Coordinator
ACCENTURE
09.2020 - 06.2022
Project Management Intern
ACCENTURE
06.2020 - 08.2020
PROJECT MANAGEMENT - Postgraduate Certificate -
George Brown College
INTERNATIONAL BUSINESS MANAGEMENT - Postgraduate Certificate -
George Brown College
BACHELOR OF BUSINESS ADMINISTRATION -
International Institute of Professional Studies, DAVV University
Similar Profiles
Miriam MilevskyMiriam Milevsky
Intake Specialist at ECHO Institute for HealthIntake Specialist at ECHO Institute for Health
Oralia Lopez-RobleroOralia Lopez-Roblero
Medical Receptionist at Echo Community Health CareMedical Receptionist at Echo Community Health Care
Elecia ClayElecia Clay
CPE/CCSS at Unm Health Science PROJECT ECHOCPE/CCSS at Unm Health Science PROJECT ECHO
Raven DodaRaven Doda
Veterinary Technician Extern at OVC HSC Large Animal WardsVeterinary Technician Extern at OVC HSC Large Animal Wards
Emil KatsEmil Kats
Project Processing at Olympic KitchensProject Processing at Olympic Kitchens