Summary
Overview
Work History
Education
Skills
Certification
Virtual Internships
Timeline
CustomerServiceRepresentative

Parvathy Chandrika

Cambridge,ON

Summary

Experienced Technical Support Representative with over 8 years in troubleshooting complex issues and enhancing system reliability. Adept at applying IT service management concepts and collaborating with teams to improve information systems. Committed to ensuring seamless operations and exceptional service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Midas Auto Service and Tires
03.2023 - 11.2023
  • Schedule appointments effectively, reducing errors in the appointments by 30% and improving customer satisfaction
  • Managed inquiries from customers, provided estimates to the customers and increased sales by 15%
  • Assisted the manager in administrative tasks and ensured a smooth and efficient working environment
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Technical Support Representative

Q5 Soft
04.2019 - 11.2022
  • Delivered exceptional customer service by addressing inquiries and resolving issues, leading to improved customer satisfaction ratings.
  • Provided first-level technical support to clients via phone, email, and remote tools, ensuring quick issue resolution.
  • Diagnosed and troubleshot software, network, and application issues in a timely and professional manner.
  • Assisted in deployment processes, debugging support tickets, and testing software across multiple platforms.
  • Handled user account management, access permissions, and software installations for development tools.
  • Assisted in software installations, updates, and user training for clients with varying technical skills.
  • Maintained a high level of customer satisfaction by delivering prompt, empathetic, and accurate support.

Customer Support Representative

Global Education Consultants
02.2014 - 03.2019
  • Guided over 300 students in selecting suitable educational programs, achieving a 90% success rate.
  • Managed high-volume administrative tasks, reducing paperwork processing time by 35%.
  • Streamlined application procedures, increasing efficiency, and reducing errors in student admissions.
  • Established strong relationships with international universities, securing exclusive partnership agreements.
  • Developed a follow-up system for student records, leading to a 25% improvement in retention rates.

Education

Junior Data Analyst -

NPower Canada
Canada
05.2025

Post Graduate Diploma - Cloud Data Management

Conestoga College
Kitchener, ON
01.2024

Bachelor Degree - Computer Science

University of Kerala
Trivandrum , India
01.2012

Skills

  • Technical: Troubleshooting, Networking, System Analysis, ITSM, Security Management, Data Analysis, Project Management, Information System Management, cloud platforms, AWS, SQL, Technical documentation, operating systems (Windows), data analysis
  • Tools & Tech: MS Office, Azure, Power BI, Tableau, Python, Active Directory, Remote Support Tools (TeamViewer), CRM, ServiceNow, JIRA, Trello, MS Project
  • Soft: Team Collaboration, Client Handling, Problem Solving, Adaptability, Time Management, Customer Service, Attention to detail, Flexibility, Quick learner, Analytical Thinking, Verbal and Written communication, Multi tasking, Interpersonal skills, Self starter

Certification

  • Data Analytics, Jan 2025 - May 2025 IBM
  • Azure AI 900, Jan 2025 - Feb 2025 Microsoft

Virtual Internships

Tata Data Visualization: Empowering Business   Apr 2025
with Effective Insights Job Simulation on Forage

· Completed simulation involving creating data visualizations for Tata Consultancy Services

· Prepared questions for a meeting with client senior leadership

· Created visuals for data analysis to help executives with effective decision making

Deloitte Australia Data Analytics Job Simulation    Mar 2025

· Analyzed financial and forensic data to detect potential fraud patterns.

· Created an interactive Tableau dashboard to visualize insights.

· Classified and cleaned data in Excel to support business decisions.

Timeline

Customer Service Representative

Midas Auto Service and Tires
03.2023 - 11.2023

Technical Support Representative

Q5 Soft
04.2019 - 11.2022

Customer Support Representative

Global Education Consultants
02.2014 - 03.2019

Junior Data Analyst -

NPower Canada

Post Graduate Diploma - Cloud Data Management

Conestoga College

Bachelor Degree - Computer Science

University of Kerala

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Parvathy Chandrika