Railene Dawn Anfuso
Kelowna,BC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Experienced manager bringing demonstrated success in developing and motivating teams to assist multiple customers hourly. Positive and upbeat with customers and team members alike.
** Meets All qualifications for a letter carrier job post.
+Class 5 driver's licence with safe driving record
+ability to lift mail items up to 50lb
+physically fit and able to work outdoors
+able to be on call
+exceptional English skills
Overview
30
30
years of professional experience
Work History
Restaurant Owner/Operator
Mamma Rosa Italian Restaurant
04.1993 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and 15 employees.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Immaculata Regional High School
Kelowna, BC1987
Skills
- Staff Supervision
- Station Preparation
- Work Assignments
- Schedule Management
- Sales Expertise
- Staff Hiring
- Training and Development
- Customer Engagement
Languages
English
Native or Bilingual
Timeline
Restaurant Owner/Operator
Mamma Rosa Italian Restaurant
04.1993 - Current
Immaculata Regional High School
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