Albin Job
Charlottetown,Canada
Summary
Successful IT professional with 10+ years of expertise in IT Operational Management, Software Development, and Customer Experience. I am passionate about working with people and technology to achieve team and organizational goals, fostering continuous learning for personal and collective growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Application Specialist
IT Shared Services, Government of PEI
11.2022 - Current
- As part of the Application team I am responsible for project implementations and operations of the technology solutions used by Department of Transportation
- Manage and support critical island wide applications including Software Applications DVS, RMS & SWAT
- Guide a team of application specialists and programmers under my supervisor's oversight on special projects, taking the lead by actively setting goals and implementing projects
- Collaborate with the teams to contribute to the development of IT strategies and the IT roadmap, actively working together to achieve our collective goals
- Guided and supported new team members in certain areas, facilitating their onboarding and ensuring a smooth transition into their roles
- Gather business requirements, complete workflow analysis and determine efficient solutions
- Ensure that all application implementations comply with relevant policies, standards, and privacy regulations
- Responsible for contributing to planning and implementing change management, quality assurance, and application development lifecycle for my solution area
- Being innovative, assessing and evaluating new capabilities within existing solution areas to improve workflows
IT Support Specialist
Murphy Healthcare
08.2021 - 11.2022
- As an IT support specialist, I was an integral part of a team which processes, implements and supports any technology related requests in the organization, which includes & not limited to computer networks, computer systems, software applications (Kroll, auto star pos), VoIP phone systems, debit machines, printers, fax machines, mobile phones and tablets
- I collaborate with the teams to contribute to the development of IT strategies and the IT roadmap, actively working together to achieve our collective goals
- Gather business requirements, complete workflow analysis and implemented efficient solutions
- Guided and supported new team members in certain areas, facilitating their onboarding and ensuring a smooth transition into their roles
- Created Technical documentation for the project
- Responded to telephone calls, e-mails and other technical requests
- Provided hardware and software support for end users
Technical Support Analyst
Buchanan Technologies
03.2021 - 08.2021
- As a Technical support Analyst, I was the first level of contact for the end users for their technical challenges
- I was successful in resolving the issues within SLA through effective troubleshooting methods
- Used Active Directory for the user creation and maintenance
- Responded to telephone calls, e-mails and other technical requests
- Provided hardware and software support for end users
- Used IMS for handling the tickets and played the role of a queue lead
- Maintained proper documentation regarding the issue resolutions
Customer Experience Manager
Walmart Canada Corp.
02.2019 - 03.2021
- As a Customer Experience Manager, I have built and managed a team to meet all the customer experience requirements and achieved excellent customer satisfaction in the store
- Created, implemented, and evaluated the store's customer experience activity plan
- Assigned, oversaw, and monitored customer experience associates' daily tasks
- Provided training, consultation and mentorship to associates for achieving customer satisfaction
- Oversaw store’s equipment maintenance, monitoring and replenishing supplies
- Met with customers to solve issues and monitoring their feedback
Software Developer
WIMTACH, Centennial College
09.2016 - 01.2018
- As a Software Developer, I designed, developed, tested & hosted an integrated prototype of software application for Security Management System
- Actively involved with the client for requirement analysis
- Successfully served as a technical consultant for the project
- Designed, developed and tested MySQL RDBS for security management system
- Developed and tested the web application with MEAN Stack
- Developed and tested REST API’s for integration of MC (IOT) to the application
- Created Technical documentation for the project
- Utilized AWS for cloud services, GitHub for version control and code sharing
Programmer Analyst (DW BI Developer)
Cognizant Technology Solutions
05.2013 - 07.2015
- As a DW BI developer, I was an integral part of the team
- We took the ownership of the BI application for our client
- We developed, tested, supported and maintained the application
- Involved in design, development and the testing phase of the projects
- Developed ETL jobs, reports, stored procedures and dashboards using Pentaho BI Suite
- Developed proof of concept for automation of report design documentation
- Involved in data integration activities of the project
- Created technical documentation of product development
- Maintained strong relationships with Project Managers, Business Analysts and Testing Teams
Education
Advanced Diploma - Software Engineering Technology
Centennial College
Toronto, Ontario05.2017
Bachelor of Technology Degree - Bioinformatics
Sathyabama University
05.2012
Skills
- Tools & Frameworks - Visual Studio,Net, Express, TeamViewer, JIRA, Asana, MS 365
- Project Management Concepts - Requirement Analysis, Agile Methodology, SCRUM, IT Project Management
- BI Tools: Workato, Tableau, Snowflake, Pentaho, SSIS, Crystal Reports
- BI Concepts - Dimensional Modeling, Data Warehouse, Cloud Computing
- Databases - Oracle, MS SQL Server, MySQL
- Networking Concepts - Computer Networks, Web Servers, Internet Protocols
- Cloud Services - AWS, Azure
- Programming languages - JavaScript, SQL, PL/SQL, Java
- Programming Concepts - Computer Programming, Object Oriented Principles, MVC Architecture
- Data migration
- Requirements gathering
Certification
- ITIL Certificate: IT service Management
- Lean Six Sigma White Belt
- Crystal Reports Training
- Oracle Database 11 g: SQL Fundamentals
- Problem Solving: Generating Solutions
LANGUAGES
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Application Specialist
IT Shared Services, Government of PEI
11.2022 - Current
IT Support Specialist
Murphy Healthcare
08.2021 - 11.2022
Technical Support Analyst
Buchanan Technologies
03.2021 - 08.2021
Customer Experience Manager
Walmart Canada Corp.
02.2019 - 03.2021
Software Developer
WIMTACH, Centennial College
09.2016 - 01.2018
Programmer Analyst (DW BI Developer)
Cognizant Technology Solutions
05.2013 - 07.2015
Bachelor of Technology Degree - Bioinformatics
Sathyabama University
Advanced Diploma - Software Engineering Technology
Centennial College
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