RUBY MALLA
Truro,Nova Scotia
Summary
Tenacious and organized Administrative Assistant with 10 years of demonstrated experience in driving efficiency and excellence throughout organizational functions. Maintains effective flow of communication between teams and senior leaders, as well as significant improvements to project management, internal systems, and team productivity. Researches and processes data in a timely and thoughtful manner. A reactive leader who is known to complete complex tasks promptly during emergencies that require a quick turnaround.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Front Food Desk Attendant
Amica Senior Lifestyles
Sidney, BC
01.2023 - 11.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
JW Marriott Marquis Hotel Dubai
Dubai
08.2021 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
Outlet Manager
Vida emirates hills & wyndham Dubai
Dubai
07.2019 - 07.2021
- Established efficient communication channels with other hotel departments, improving operational flow.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Utilised software systems effectively to manage reservations and payments.
- Participate in department meetings by communicating clear and consistent message regarding departmental goals to produce desired results.
Senior Receptionist
Atmosphere Burj Khalifa Dubai
Dubai
03.2018 - 06.2019
- Streamlined office operations by implementing efficient administrative systems.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Established strong relationships with clients for improved service delivery and provided high-quality customer service, resulting in increased client satisfaction.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
Receptionist
JW Marriott Marquis Hotel Dubai
Dubai
05.2016 - 02.2018
- Provided excellent customer service during client visits or phone interactions.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Worked with colleagues to streamline administrative processes and improve workflow.
- Sorted and organised different types of information by document type, personnel or location.
Accountant
Grande City Hospital
Jamal, Nepal
08.2014 - 02.2016
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Advised management on financial details related to business operations, inventory levels and budgets.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
Receptionist
National Center For Rheumatic Diseases
Ratopul, Kathmandu
07.2012 - 07.2014
- Managed patient appointments and scheduling, ensuring smooth clinic operations.
- Handled all incoming calls professionally, addressing patient queries efficiently.
- Assisted with administrative tasks for improved clinic organisation.
- Coordinated with medical staff for streamlined patient care.
- Kept accurate records of patient details, upholding data integrity.
- Prepared examination rooms prior to consultations; ensured a comfortable setting for patients.
Education
New Florence International Boarding School
Kathmandu,Nepal 06.2001 - 07.2010
Gurukul National Highest Secondary School
Kathmandu,Nepal 09.2010 - 08.2013
Skills
- Office Administration
- Microsoft Excel
- Team Collaboration
- Scheduling and calendar management
- Database Maintenance
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Affiliations
- Reading Books
- Travelling
- Listening to music
Certification
- Basic Food and Hygiene Certificate
- JW Symphony of service
- PIC Level 3 Food and Hygiene
Timeline
Front Food Desk Attendant
Amica Senior Lifestyles
01.2023 - 11.2024
Front Desk Receptionist
JW Marriott Marquis Hotel Dubai
08.2021 - 01.2023
Outlet Manager
Vida emirates hills & wyndham Dubai
07.2019 - 07.2021
Senior Receptionist
Atmosphere Burj Khalifa Dubai
03.2018 - 06.2019
Receptionist
JW Marriott Marquis Hotel Dubai
05.2016 - 02.2018
Accountant
Grande City Hospital
08.2014 - 02.2016
Receptionist
National Center For Rheumatic Diseases
07.2012 - 07.2014
Gurukul National Highest Secondary School
09.2010 - 08.2013
New Florence International Boarding School
06.2001 - 07.2010
- Basic Food and Hygiene Certificate
- JW Symphony of service
- PIC Level 3 Food and Hygiene
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