Aishwarya Gunasekar

• Administered the Office 365 environment, including license allocation, user provisioning, role management, and access controls.
• Provided Exchange Online administration, including mailbox management, distribution lists, and security policies.
• Delivered end-user computing (EUC) support, ensuring high-quality device experiences for end users.
• Managed end-to-end IT hardware and software asset lifecycle, including procurement, deployment, tracking, and disposal, using ServiceNow.
• Used PowerShell to automate inventory and decommissioning tasks that align with secure asset handling procedures.
• Packaged and deployed enterprise applications via the Intune Company Portal, ensuring seamless app availability for end users.
• Developed and configured Autopilot profiles for zero-touch device provisioning and deployment.
• Oversaw Microsoft Teams administration, creating custom policies to restrict end-user team creation, and optimize license usage.
• Maintained and managed SharePoint Online environments, ensuring secure collaboration and access management.
• Working knowledge of network routing principles and firewall configurations to support secure and efficient data flow.
• Working knowledge of Azure Entra ID, identity governance, conditional access, and user lifecycle management.
• Supported on-premises Active Directory (AD) environments, managing DC servers, synchronization with Azure AD, and patching schedules.
• Utilized PowerShell scripting for automation tasks, including device inventory reporting, machine decommissioning, and bulk operations.
• Managed the OKTA Identity and Access Management (IAM) platform for secure authentication, single sign-on (SSO), and lifecycle management integration with enterprise applications.
• Collaborated on device onboarding using Autopilot, minimizing risk through standardized provisioning.
• Assisted with user identity lifecycle management through Okta and Azure AD.

• Company Overview: Wipro Technologies (Pearson Intl. Airport)
• Applied OS-level security patches and managed Exchange/Office 365 user accounts.
• Automated administrative tasks via PowerShell, including access audits and policy enforcement.
• Supported server hardening through patching and access control adjustments.
• Participated in on-premise to cloud (Exchange Online) migrations involving secure data transfers.
• Wipro Technologies (Pearson Intl. Airport)

• Installed new or rebuilt existing servers, and configured hardware, peripherals, services, settings, directories, storage, etc., by standards and project or operational requirements.
• Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, and systems; reviewed system and application logs; and verified the completion of scheduled jobs, such as backups.

• Investigate, troubleshoot, repair, and recover from hardware or software failures.

• Maintained enterprise-wide server infrastructure with a focus on reliability, compliance, and security.
• Managed GPO and Active Directory configurations to align with security baselines.
• Conducted vulnerability patching and monitored system health using tools like SCOM.
• Regularly contributed to root cause analyses for infrastructure-level incidents.