RAHUL GROVER

• Install, maintain, and repair telecommunications equipment including internet modems, digital TV boxes, and digital home phone systems.

• Conduct regular inspections and preventive maintenance to ensure optimal performance and identify potential issues.

• Troubleshoot and resolve technical problems related to telecommunication systems, both on-site and remotely.

• Perform cabling installations and adhere strictly to technical standards set by the company.

• Collaborate with team members to address customer inquiries, provide technical support, and deliver exceptional service.

• Document all service activities, including equipment configurations, repairs, and system upgrades.

• Comfortable working with differing cable types (Coax, Twisted pair)

• Ability to work safely at heights, at or above 28ft.

• Documenting clients technical issues & following ups.

* Integration of vendor ATM software with Cardtronics standard ATM software solutions to create Gold Masters (GMs) and Personality/Terminal Disks for release to Operations via Quality Control;
* Develops ATM software patches/updates in remotely deployable packages for delivery to Remote Content/ATM Admin teams via Quality Control;
* Development and maintenance of Postilion loadsets/downloads;
* Development and maintenance of Postilion downloads/loadsets including technical liaison with terminal-driving switch vendors, when required;
* Support EMV and card scheme certifications (e.g. Visa, Mastercard);
* Integration of screen/receipt graphics, text, and language translations as provided by Product/Customer Experience colleagues;
* Integrate and verify NFB-compliant voice guidance content for all ATM transaction flows;
* Deliver new terminal/module certifications;
* Work with Operations to review ATM Availability reports, identify common causes for reduced availability and implement solutions to resolve;
* Work with Global Network Services to monitor bandwidth utilization as it relates to ATM usage and identify solutions to minimise bandwidth consumption;
* Follows through Generic Work Requests to completion, as directed by ATM Solutions Manager;
* Present ATM-related updates to the Change Approval Board to enable the release of new GMs and Patches;
* Unit/Integration Testing of updates prior to handover to the Quality Control/Test Team.
* Inputs to project delivery estimates as requested by ATM Solutions Manager;
* Mentors Junior/Graduate ATM Solutions Engineers;
* Work with Information Security to support integration of security tools and policies into software stack;
* Follow ATM Solutions processes for ATM Software Certification to support industry certification and customer audits;
* Attend meetings with ATM Software Solution vendors to ensure that Cardtronics' technical requirements are understood and delivered upon;
* Other duties as assigned.

• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.

• Maintained network hardware and software and monitored network to support network availability to end users.

• Performed day-to-day LAN and WAN administration, maintenance and support.

• Identified and immediately resolved issues with network devices.

• Managed Customers with Installation Services

• Managed time with customers and helping them with services and Installation at their homes and Offices.

• Installed Software on all types of computers and Laptops, and resolve issues issues with hardware and software.

• Obtained and evaluated information about new systems, peripherals and software technology.

• Assisted with printer and photocopier set-up and configuration, and desktop hardware.

• Offered support with smartphones and applications

• Install, repair and maintain Bell’s most advanced Fiber and Copper Network

• Able to work independently and offer assistance if required to fellow technicians

• Promote Bell services and products

• Troubleshoot telecommunications issues using training, tools and equipment provided

• Adhere to Health & Safety Policies Critical Qualifications

• Ability to distinguish colours

• Work in all weather conditions

• Able to lift up to 75 lbs and the ability to climb ladders at least 28 ft. high, which supports a max weight of 325lbs

• Strong customer service skills