Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Projects
Timeline
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JAYENDRA PATEL

Waterloo,ON

Summary

Experienced information and technology Professional experience in Cybersecurity and Networking field. Adapt at providing solutions for IT-related issues for networking,network security, hardware, and cloud/virtualization to overcome the IT security level issues in today's digital landscape. Expertise in all kinds of operating systems and power of digital technology to streamline workflow and communication among all departments within an organization to create a safe and easy environment dedicated to achieving goals and given tasks.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

IT Service Desk Analyst

Ontario Public Service
09.2022 - 01.2023
  • Provides end-user technical support services to employees from 29 different ministries of Ontario, ensuring that issues are resolved in a timely and effective manner
  • Troubleshoot and investigated issues regarding hardware, software applications, virtual desktops and peripherals, network issues, and system problems, resulting in a 40% reduction in service desk escalations
  • Utilized service management tools to record, escalate, resolve/monitor incidents and service request tickets throughout their lifecycle, resulting in a 30% reduction in service desk ticket backlog and a 20% increase in first-time resolution rates
  • Successfully implemented ITIL framework and achieved ITIL certification resulting in a 30% reduction in IT incidents and a 20% increase in IT service delivery
  • Configured and maintained network security, including firewalls, VPNs, and intrusion detection systems

Network Security Analyst

Scion Infotech
08.2019 - 04.2021
  • Monitored use of data files and regulated access to protect secure information.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Conducted security audits to identify vulnerabilities.
  • Engineered, maintained and repaired security systems and programmable logic controls.
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
  • Investigated and resolved incidents of unauthorized access to sensitive information.
  • Implemented security measures to reduce threats and damage related to cyber attacks.

Education

Graduate Certificate - Computer Application Security

Conestoga College
Waterloo, ON
01.2022 - 09.2022

Short-Term Study - Web Data Management & Mobile Communication

Laurentian University
Greater Sudbury, ON
06.2019 - 07.2019

Bachelor of Science - Computer Engineering

Gujarat Technological University
Gujarat
06.2016 - 06.2020

Graduate Certificate - IT Network Security

Conestoga College
Waterloo, ON
05.2021 - 12.2021

Skills

Layer 2 Protocols: VLAN, STP, PVST, RSTP, 8021q, ISL, Port Security, PAGP, LACP, VTP, Dot1x,PortChannel,Trunking,L2 VPN,L3VPN

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Accomplishments

  • IT SECURITY ANALYST, SCION INFOTECH
  • Managed and monitored network security and data backup systems to ensure data integrity and availability, resulting in a 99% uptime for critical systems
  • Analyzed and solved technical issues for clients, resulting in a 90% reduction in customer complaints and a 30% increase in customer satisfaction
  • Developed and maintained technical documentation and procedures, improving efficiency and reducing errors by 50%
  • Collaborated with cross-functional teams to implement new systems and technologies, resulting in a 20% increase in productivity and a 10% reduction in operating costs
  • Handed incidents and problem escalation, and resolved security issues in a timely manner effectively
  • 2, I developed a secure file encryption and decryption system using Python programming
  • The system utilizes advanced encryption techniques such as AES and RSA to ensure the confidentiality and integrity of the files being transmitted
  • The project also includes implementing a digital signature to provide authenticity and non-repudiation of the sender
  • Additionally, the system has been designed to be user-friendly, with a simple and intuitive graphical user interface
  • My goal was to increase the security of file transmissions and ensure the confidentiality of sensitive information in cybersecurity.

Affiliations

CompTIA NETWORK+, CompTIA (2022) CERTIFIED ETHICAL HACKER (CEH), EC-COUNCIL (2022) CERTIFIED IN CYBERSECURITY (CC) TRAINING, (ISC)² (2022) NETWORK SECURITY & DATABASE VULNERABILITIES, IBM (2020) PROJECTS

Certification

CompTIA Network+

Projects

Secure File Encryption And Decryption Using Python:
I developed a secure file encryption and decryption system using Python programming. The system utilizes advanced encryption techniques such as AES and RSA to ensure the confidentiality and integrity of the files being transmitted. The project also includes implementing a digital signature to provide authenticity and non-repudiation of the sender. Additionally, the system has been designed to be user-friendly, with a simple and intuitive graphical user interface. My goal was to increase the security of file transmissions and ensure the confidentiality of sensitive information in cybersecurity.

Timeline

IT Service Desk Analyst

Ontario Public Service
09.2022 - 01.2023

CompTIA Network+

03-2022

Certified Ethical Hacker (CEH)

02-2022

Graduate Certificate - Computer Application Security

Conestoga College
01.2022 - 09.2022

Graduate Certificate - IT Network Security

Conestoga College
05.2021 - 12.2021

Network Security & Database Vulnerabilities

10-2020

Network Security Analyst

Scion Infotech
08.2019 - 04.2021

Short-Term Study - Web Data Management & Mobile Communication

Laurentian University
06.2019 - 07.2019

Bachelor of Science - Computer Engineering

Gujarat Technological University
06.2016 - 06.2020
JAYENDRA PATEL