Najma Ahmadi
Kitchener,Canada
Summary
Dynamic and detail-oriented professional with a proven track record at IM-OT INC, excelling in effective problem resolution and communication. Adept at multitasking and building strong client relationships, consistently exceeding expectations while managing appointments and facilitating medical documentation. Passionate about delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Interpreter/ Reader
IM-OT INC
Mississauga, Canada
01.2024 - Current
- Facilitated client completion of medical forms in Dari and Urdu.
- Assisted injured clients by clarifying documentation.
- Scheduled and managed client engagements effectively.
Sales Associate
DESIGNER PERFUMES
Mississauga, ON
02.2023 - 06.2024
- Engaged with customers to understand needs for tailored fragrance recommendations.
- Process sales transactions, meet targets, and ensure accurate online order fulfillment and returns.
- Product Knowledge & Promotion: Stay updated on fragrance collections, promotions, and help customers with product information, both in-store and online.
Assistant/Administer
Joint and Muscle
Kitchener, Canada
01.2021 - 01.2023
- Scheduled and coordinated appointments, emails, and phone inquiries
- Welcomed clients and assisted with completing medical forms
- Maintained smooth office operations, ensuring timely communication and document management
E- commerce Assistant
Valentino Garami
Kitchener, Canada
01.2019 - 01.2022
- Delivered exceptional customer service, building strong client relationships
- Managed daily sales bookkeeping and maintained accurate inventory records
- Processed and shipped customer orders, ensuring prompt delivery
Sales Associate
Vivah
Waterloo, Canada
01.2017 - 01.2019
- Delivered personalized customer service, assisting clients in selecting fine jewelry
- Performed minor jewelry repairs, including removing links and changing watch batteries
- Consistently exceeded weekly, monthly, and annual sales targets
Customer Service Representative
Crepe Delicious
Waterloo
06.2016 - 08.2017
- Performed keyholder duties managing store opening and closing.
- Managed payment processing and maintained accurate records of daily transactions.
- Consistently maintained high levels of customer satisfaction through efficient service.
Education
REAL ESTATE LICENSE -
Humber College
Toronto, None11-2025
Skills
- Effective Problem Resolution
- Multitasking
- Communication
- Interpersonal skills
- Working under pressure
- Meeting deadlines
- Consistently Dependable
- Versatile in Dynamic Environments
- Highly organized
- Detail-Oriented Analysis
References
Available upon request
Timeline
Interpreter/ Reader
IM-OT INC
01.2024 - Current
Sales Associate
DESIGNER PERFUMES
02.2023 - 06.2024
Assistant/Administer
Joint and Muscle
01.2021 - 01.2023
E- commerce Assistant
Valentino Garami
01.2019 - 01.2022
Sales Associate
Vivah
01.2017 - 01.2019
Customer Service Representative
Crepe Delicious
06.2016 - 08.2017
REAL ESTATE LICENSE -
Humber College
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