Unix/Linux
Rady Dimitroff
Customer Support Representative
Toronto,Ontario
Summary
Quick learner, self-taught collaborative and aspiring IT specialist with skills in analysis, problem solving and providing excellent customer service. Seeking to start a career in the information technology field.
Some of my strengths are the ability to communicate complex technical concepts offering clients easy-to-understand guidance and actionable advice.
Overview
1
1
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative
Self-employed
Toronto, ON
2020.03 - 2022.01
- Provided on-call and e-mail support and resolution for end-user
- Built gaming computers for neighbours and family; researched and compared prices of components.
- Helped troubleshoot devices and advised people on different ways to backup or recover their files and data
- Offered consultation on different types of software to install and how to configure it based on my research.
- Upgraded memory and storage components on laptops and desktops for clients
- Built desktop computer's from new and used parts for clients and assisted in software installation and configuration including operating systems, BIOS and graphics updates, data backup, recovery and hard drive partitioning and organization of files.
- Ethical Considerations: Understanding of ethical guidelines regarding client privacy and data security. Adherence to industry standards and best practices for handling confidential information.
Technician
Free Geek
Toronto, Ontario
04.2019 - 01.2020
- Skillfully identified, disassembled and updated computers and identify reusable components for resale or reconstruction, diligently researching and documenting model specifications using official manufacturer support documentation to provide value to the customer.
- Diagnosed and repaired hardware and software issues for a wide range of desktops, laptops, and peripherals.
- Installed and configured operating systems, drivers, and software applications.
- Provided technical support to clients over-the-phone phone, email, and in-store interactions.
- Implemented data backup solutions and performed data recovery when necessary.
- Maintained accurate records of service calls, repairs, and inventory.
- Used strong interpersonal communication skills to convey information to customers and answer their questions
- Supported engaging, fun, and smooth-running company operations by helping with organization and the recycling/refurbishing process.
Education
Database Application Developer
Seneca College
01.2022 - 04.2023
Diploma - Computer Programming
Seneca College
Toronto, ON 01.2013 - 04.2015
No Degree - Computer Science And Mathematics
University of Toronto Mississauga
09.2015 - 04.2018
Skills
Administrative tasks
undefinedAccomplishments
Recently obtained Ontario College Graduate Certificate in Database Application Development from Seneca College.
Software
HTML, CSS, JavaScript, Nodejs
Oracle, Microsoft SQL Server, MySQL
Microsoft Office, Visual Studio
Timeline
Database Application Developer
Seneca College
01.2022 - 04.2023
Technical Support Representative
Self-employed
2020.03 - 2022.01
Technician
Free Geek
04.2019 - 01.2020
No Degree - Computer Science And Mathematics
University of Toronto Mississauga
09.2015 - 04.2018
Diploma - Computer Programming
Seneca College
01.2013 - 04.2015
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