Over 7 years, I've honed expertise in Business & Customer Operations across diverse roles, developing a multifaceted skill set encompassing customer service, meticulous attention to detail, strong analytical abilities, and effective communication. My primary passion lies in data analytics, and I'm unwavering in my commitment to continual learning. I aim to leverage my proficiency in this field to significantly enhance the role and drive organizational objectives efficiently, fueled by my dedication to self-improvement and refined professional skills.
Provide technical support to iOS and Mac users across the USA and North America
• Troubleshoot customer inquiries related to software and hardware issues.
• Troubleshoot, resolve, or escalate technical issues based on individual customers' needs.
• Provide superior customer service by listening attentively to their needs, reaching their
issues, and ultimately achieving a resolution.
(Promoted :: 08/2019 :: Assistant Manager - Intl. Customer Operations)
(Joined :: 09/2017 :: Senior Executive - Intl. Customer Operations)
Google Project Management: Professional Certificate
Google Project Management: Professional Certificate