Summary
Overview
Work History
Education
Skills
Languages
CHRP in progress
Timeline
Generic

Radha Joshi

Kitchener,ON

Summary

Responsible HR Professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

7
7
years of professional experience

Work History

Technical Support Consultant

Rogers
04.2023 - 10.2024
  • Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed guidance during consultations with clients.
  • Implemented proactive monitoring systems that minimized potential technical issues before escalating into critical incidents.
  • Assisted in the development of internal knowledge base content as a subject matter expert on various topics.
  • Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
  • Reduced downtime, optimizing system functionality through regular maintenance and software updates.
  • Used ticketing systems to manage and process support actions and requests.

Merchandising Department Manger

Walmart
07.2019 - 09.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Human Resources Coordinator - Co Op

Rothsay
01.2019 - 04.2019
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.

Recruiter

Gujarat Mandap Association
03.2018 - 07.2018
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Education

Postgraduate Diploma - Global Hospitality Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08.2020

Postgraduate Diploma - Human Resource Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2019

Bachelor - Computer Engineering

Gujarat Technological University
India
06.2018

Skills

  • Administrative Skills
  • Office Administration
  • Scheduling
  • HR policies and procedures
  • Training and mentoring
  • Compliance
  • Employee Retention

Languages

English
Full Professional

CHRP in progress

Working towards the CHRP examination and current Member of Human Resources Professionals Association

Timeline

Technical Support Consultant

Rogers
04.2023 - 10.2024

Merchandising Department Manger

Walmart
07.2019 - 09.2022

Human Resources Coordinator - Co Op

Rothsay
01.2019 - 04.2019

Recruiter

Gujarat Mandap Association
03.2018 - 07.2018

Postgraduate Diploma - Global Hospitality Management

Conestoga College Institute of Technology And Advanced Learning

Postgraduate Diploma - Human Resource Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor - Computer Engineering

Gujarat Technological University

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Radha Joshi