ASHEKA BUCHNER
Whitby,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience Technical customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
22
22
years of professional experience
Work History
Technical Support Consultant
Rogers Communications Inc
12.2005 - 08.2023
- Provide help to customers that are having technical difficulties with their Home phone and Internet services; such as booking service calls, billing inquiries, access account features and answer any other general inquires about their other Rogers services
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed over 50 customer calls per day and increase sales from upsell.
- Used ticketing systems to manage and process support actions and requests.
- Very familiar with Supersystem/SGI/Maestro/ICM systems require
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Other skills including team leaders support working with new hires on requirements.
Personal Support Worker
SRT- Med Staffing Agency
01.2005 - 01.2006
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted with daily living activities, running errands, and household chores.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Airport Customer Service Agent
Toronto International Airport
01.2004 - 12.2005
- Provide Passengers with information to get them to their destinations more easily; assist distant challenge passengers with wheelchair mobility; provide information to customer about airport as requested.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
General Warehouse
Apple One Employment Agency
01.2002 - 01.2003
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 20-40 pounds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Complete Certification in Health Care - Personal Support Worker
CDI College
Mississauga, ON06.2004
High School Diploma -
Burnaby Secondary High
Burnaby, BC06.2000
Skills
- SKILLS & QUALIFICATIONS:
- Over 15 years of Customer Service and Sales experience
- Acquired keyboarding, data-entry Skills and Strong communication skills
- Ability to perform well with little to no supervision
- Energetic, hardworking and can work alone or within teams
- Excellent organizing and multi-tasking skills and ability to prioritize
- Result-oriented and goal-driven
- Team worker and team organizer
- Investigative Skills and Assertiveness
- Self-motivated, positive attitude, professional in appearance and manner
- Adaptability and dedicated to continual learning and easy to teach
- Compassionate, patient and understanding
Additional Information
References: Available upon Request.
Timeline
Technical Support Consultant
Rogers Communications Inc
12.2005 - 08.2023
Personal Support Worker
SRT- Med Staffing Agency
01.2005 - 01.2006
Airport Customer Service Agent
Toronto International Airport
01.2004 - 12.2005
General Warehouse
Apple One Employment Agency
01.2002 - 01.2003
Complete Certification in Health Care - Personal Support Worker
CDI College
High School Diploma -
Burnaby Secondary High
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