Rachel Grace Mazzilli
Summary
Outgoing and dedicated professional with a strong work ethic, and a passion for delivering exceptional customer experiences. Skilled in teamwork, communication, and leadership, with experience creating positive, efficient, and welcoming environments for customers and colleagues. Focused on fostering collaboration and morale to ensure smooth operations, and consistently high service standards.
Overview
12
12
years of professional experience
Work History
Front Desk and Reservations Agent
Bella Pacifica Campground
Tofino, British Columbia
01.2025 - 10.2025
- Managed customer reservations using WebRez booking software.
- Resolved customer complaints by employing effective communication strategies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Property Management Assistant
BLC
Banff, AB
06.2023 - 04.2024
- Conducted regular inspections of properties to identify any potential maintenance or repair issues and to maintain general cleanliness of all staff accomodations.
- Made contracts for new tenants, reviewed paperwork, witnessed signing, and moved tenants into their staff accomodations
- Updated tenant records and maintained accurate files for all tenants.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
Server
Boston Pizza
Banff, Alberta
08.2022 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth service flow.
- Set up dining areas for service, ensuring a welcoming atmosphere.
Cashier Manager
Fantasy Garden Centers
Oakville, ON
01.2014 - 01.2021
- Managed daily cash operations and maintained accurate financial records.
- Trained new cashiers on customer service protocols and register systems.
- Resolved customer inquiries and handled escalated issues effectively.
Education
Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06-2019
High School Diploma -
Notre Dame Catholic Secondary School
Burlington, ON06.2017
Skills
- Analytical Thinking
- Active Listening
- Multitasking
- Effectively Work with Customers
- Problem-Solving
- Being a Team Lead
- WebRez software
Affiliations
- Volunteered as a coach for children's soccer at the Burloak Sports center each summer (June to September) for 2 years 2017-2019
- Active participant of a church (Good Neighbour Ministries) from the ages 12 to 16, organizing youth leadership events, singing in nursing homes, volunteering at shelters and fundraising for charities...etc.
References
References available upon request.
Hobbies
Skiing
Cross fit
Art
Life Coaching
Hiking
Timeline
Front Desk and Reservations Agent
Bella Pacifica Campground
01.2025 - 10.2025
Property Management Assistant
BLC
06.2023 - 04.2024
Server
Boston Pizza
08.2022 - 03.2023
Cashier Manager
Fantasy Garden Centers
01.2014 - 01.2021
Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Notre Dame Catholic Secondary School