Gagandeep Kaur
Hamilton
Summary
Experienced professional with a background in client relations, travel consultancy, housekeeping, and supervisory roles. Adept at managing staff, ensuring high standards of service, and maintaining organizational efficiency. Possess strong communication, analytical thinking, and customer service skills.
Overview
1
1
year of professional experience
Work History
Reservation Agent (Front Desk Agent)
Sandman Hotel
- Welcomed visitors and registered customer data
- Made reservations for rooms and checked current reservation status
- Arranged guests’ transportation and restaurant bookings
- Processed client payments and assisted with extra services requests
Security Officer
Stallion Security
07.2024
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Answered alarms and investigated disturbances
- Provided security for events and ensured the safety of participants and property
Supervisor
Subway
03.2022
- Inspected and cleaned food preparation areas and equipment to verify safe practices
- Managed customer areas and resolved issues such as trash spills and smudged windows
- Assisted new team members with training and support
- Balanced receipts and payments in cash registers
Kitchen Supervisor
Ghost Kitchens
01.2021 - 02.2022
- Screened, interviewed, hired, and trained restaurant staff
- Managed staff work schedules and conducted regular inspections for hygiene and sanitation
- Oversaw food preparation, presentation, and storage to ensure compliance with health and safety regulations
- Monitored inventory and ensured adequate stocking of food supplies and essentials
- Handled customer complaints professionally and developed ways to improve customer service
Travel Consultant
Transit Travel (now Marlin Travel)
11.2020 - 12.2020
- Determined clients’ needs and suggested suitable travel packages
- Organized travel arrangements from beginning to end, including tickets, accommodation, and transportation
- Supplied travelers with pertinent information and useful travel/holiday materials
- Collected deposits and balances and used promotional techniques to sell tour packages
Housekeeping Attendant
Sandman
10.2020 - 12.2020
- Organized storage closets and housekeeping stations regularly
- Kept housekeeping carts supplied, clean, and organized
- Reported safety hazards and damages to management
- Followed strict lost and found procedures and protected guest privacy
- Upheld presentation standards through public spaces and handled maintenance-related issues
Education
Tourism and Travel -
Mohawk College
04.2020
Bachelor of Science - Computer Science -
Khalsa College
07.2016
Skills
- Tour Preparation
- Client Relation
- Package Sales
- Insurance Arrangement
- Service Promotion
- Organize Paperwork
- Collect Payments
- Training
- Customer Relation
- Multitasking
- Public Speaking
- Teamwork
- Analytical Thinking
- Creativity
- Attention to Detail
- Work Ethics
- Project Management Skills
- Data Analytics
- Troubleshoot Service Issues
- Maintain Systems
- Quality Assurance
- Inventory Control
- Customer Service
- Leadership
- Food Handling
- Supervisory Skills
- MS Word and Outlook
- Coding
Timeline
Security Officer
Stallion Security
07.2024
Supervisor
Subway
03.2022
Kitchen Supervisor
Ghost Kitchens
01.2021 - 02.2022
Travel Consultant
Transit Travel (now Marlin Travel)
11.2020 - 12.2020
Housekeeping Attendant
Sandman
10.2020 - 12.2020
Reservation Agent (Front Desk Agent)
Sandman Hotel
Tourism and Travel -
Mohawk College
Bachelor of Science - Computer Science -
Khalsa College
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