Rachel Rubinstein
Toronto,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server & Bartender
La Sala and Taverna
12.2023 - 04.2024
- Delivered excellent customer service in a high-energy environment to over 40 people a night, ensuring guest satisfaction
- Cultivated warm relationships with regular customers.
- Managed orders efficiently and worked well under pressure during busy events and holidays
- Collaborated with team members to create the best food and beverage experiences for guests and upsold on promotional nights
English Teacher
Máximo Nivel
10.2023 - 12.2023
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Lead Customer Service Representative
VCA Downtown Animal Hospital
05.2021 - 09.2023
- Led a customer service team, fostering a positive work environment and ensuring client satisfaction
- Managed administrative duties, including scheduling, billing, and customer service communication with clients
- Upsold bags of food and made clients aware of promotions
- Demonstrated strong problem-solving skills in a dynamic, busy, client-facing role
Food Bank Administration/Registrar
The Lighthouse Toronto
07.2020 - 09.2020
- Assisted clients with registrations and coordinated food bank distribution efforts, which varied family to family
- Maintained a welcoming environment while providing timely support to diverse individuals
Education
Diploma - Tourism and Hospitality Management
George Brown College
Toronto, ON04.2025
Bachelor of Arts Degree - Liberal Arts
University of Guelph
Guelph, ON01.2021
Skills
- Excellent communication and people skills
- Engaging and outgoing personality
- Adaptable in fast-paced environments
- Strong customer service
- Conflict resolution abilities
- Handling Difficult Customers
- New Hire Training
- Willingness to learn
- Strong multitasking
- Team player attitude
Accomplishments
- Increased revenue 35% by implementing unique promotions.
- Supervised team of 6 staff members.
- Increased revenue 25% by implementing unique promotions.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Streamlined reception area, resulting in faster wait times.
Additionalinformation
Available during the week after 5pm, weekends, holidays. Can work late hours.
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Smart Serve AGCO 2024-06
- ServSafe Food Handler's Certification
- First Aid CPR/AED Certification
- Teaching English as a Foreign Language (TEFL) Certification
Timeline
Server & Bartender
La Sala and Taverna
12.2023 - 04.2024
English Teacher
Máximo Nivel
10.2023 - 12.2023
Lead Customer Service Representative
VCA Downtown Animal Hospital
05.2021 - 09.2023
Food Bank Administration/Registrar
The Lighthouse Toronto
07.2020 - 09.2020
Bachelor of Arts Degree - Liberal Arts
University of Guelph
Diploma - Tourism and Hospitality Management
George Brown College